Pacific Spins Casino - Delay in player's account verification and withdrawal.

This casino is a scam website. I have made two or three deposits into this casino and did not win which was fine. They offered me 50 free spins. I won $50 and told me in order to withdraw I have to verify my account. I have sent the documentation to them via email 5 days ago and absolutely. Nobody gets back to me. I contacted customer service which is what they withdrawal page told me to do. They told me they can't do anything that I have to be contacted by the banking department which there's no way to reach them other than email and they do not respond.

Dear daveaustinfl,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Could you please list which documents you have already provided for verification? Have you provided all the required documents as soon as possible and in the correct format?

If there is any correspondence from the casino please forward it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear daveaustinfl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.