Oppa888 Casino - Player's account closed and winnings withheld due to suspected Arbitrage Betting.

Previously I Played with this casino and deposited 4-5 times, when i submitted for withdrawal they asked for verification documents and i provided them in email, they approved the documents and withdrawal was processed in less than 30 mins. Until here everything is fine.

On Feb 22 i deposited 10,000 Rs and played a bet on tennis and i won 15,000 Rs, my total balance is 25,000 and after that i played live casino and i won above 1Lakh Rupees. After that i submitted withdrawal request but it was rejected. I contacted customer care regarding the issue and they said it was rejected due to additional verification.

Firstly they asked to provide document of e-aadhaar pdf downloaded from the official government website. I provided them.

Secondly they asked a selfie holding ID near to my face with inbox message from security department together. I provided them.

Thirdly they asked coloured photos of main page of passport. I provided them.

Fourthly they asked to submit Bank Statement and Utility Bill. I provided them.

Fifthly they asked photo of my driving license from both sides. I provided them.

Lastly they asked to provide photo of my voters card from both sided. I replied to them saying that it was cancelled.

Finally they asked a selfie with current date and code S1M1H3DE written on sheet of paper. I provided them. This whole process was started from February 22 - March 1

On March 3 I got email stating that withdrawal is allowed but i can't bet with them, I submitted withdrawal, all the amount was approved in 4 Transactions of 5000, 50000, 50000, 7720 respectively.

I waited for 24 hours to reflect withdrawals in my bank account. But i cant see none of them, again i emailed them that i didn't received withdrawals and i got reply from them sating that they are still checking my account.

Finally on March 5 i got email from them like this :

"We have brought your matter to the highest level in our company, and after much deliberation, we regret to inform you that your withdrawal request has been denied. And we also to informed you that your account is banned/closed".

"According to the investigation you had suspicious betting such as Arbitrage Bet and you are unable to withdraw all of your current balance".

I replied to them what was the problem but they are not replying to me.

Dear sree279,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Oppa888 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain what games in the live casino section have you played and what bet amount and playstyle you used?
• When have you created an account in this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The case was opened, what i have to do next?

Please respond to my questions:

• Could you please explain what games in the live casino section have you played and what bet amount and playstyle you used?
• When have you created an account in this casino?

I'll await your reply.

Dear sree279,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello hi I opened account in between January 15 - February 15, I didn’t remember the exact date. I played Baccarat, initially I started with 2k - 3k every bet then after winning some amount I increased my bet to 10k. With 15k I won almost above 1 Lakh. Sometimes I placed bet on player and sometimes banker depending on the flow of the game. Thanks

Thank you very much, sree279, for providing the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello sree279,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Oppa888 Casino to join the conversation and participate in the resolution of this complaint.

Dear Oppa88 Casino,

The player has been told that the winnings were confiscated due to arbitrage betting, could you please provide more details?

Kind regards,

Adam

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear sree279,

I have now reached out to the casino representative via Skype in the hope that we can find a resolution to the situation. I will extend the timer one more time, and if there is still no response the complaint will be closed as previously mentioned.

Kind regards,

Adam

Hello sree279,

I have received more information from the casino, and the situation according to them is that you are suspected of arbitrage betting when betting on Sports, and that is the reason for the confiscation of your funds. Since we do not have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would like to help, but it is impossible for us this time.

Consequently, we will now reject this complaint. I am sorry we could not be of more help on this occasion.

Kind regards,

Adam