The player's withdrawal is delayed for almost a week. The complaint was resolved as the player received his money.
Nomini Casino - The player's withdrawal is delayed.
Amount: €600
Nomini Casino
Safety Index:HighSafety Index
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8.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
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3 years ago
Translation
On 11/28 a payment of 600 euros was requested. On December 2nd, Nomini wrote: "Everything is in order. The money will be paid out on December 6th." Nothing has happened since then. The support no longer answers either.
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3 years ago
Hello pozzalex,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would move forward.
Did you accumulate your current balance from a bonus or real money? What payment method did you use for withdrawal? Did you contact the casino with this issue? If yes, how did they explain the delay?
Please note that we always recommend to wait at least 14 days for the withdrawal to appear on your account, specially if it's your first even withdrawal request. Please try wait at least until the end of the next week for the money to arrive.
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
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3 years ago
Translation
The casino has now contacted you again and asked - after two weeks! have passed - more documents from me. I now know a few online casinos, but nomini is by far the worst experience. There is also no area at this casino where you can verify your account or upload documents. I now have to send the required documents again via email and attachments. Then the message comes back that everything - by mistake! - was forwarded to the wrong department. Behind this - and that should also be part of an evaluation - there is of course a method: You delay the payout until the player gives up in exasperation and cancels the payout. New documents are also repeatedly requested or the documents sent are declared invalid, which were accepted without any problems in any other casino. For me, these are all clear criteria for a dubious casino. A positive evaluation can never be possible here. Sorry
Best regards and thank you for the quick response
Alexander
Edited
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3 years ago
Dear pozzalex,
Yea it is common in many casinos specially if the sent documents do not meet their requirements. If they responded to you and requested another documents, for now I would only recommend you to send them and wait until the end of week. If they won't respond till then, we will intervene.
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3 years ago
Translation
The casino got back to you. The withdrawal has been processed successfully and I should receive the money in the next few days. Then the payout took almost 3 weeks in total, but when I get the money it's fine. Still, I won't play there anymore. Thank you and best regards
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