The player from Austria was unable to log into his casino account and had not received assistance from the casino's support. He had previously won a sports bet, resulting in a disputed amount of €270. However, we had clarified that our forum only dealt with issues related to online casinos, not sports betting. Despite the player's insistence that the provider, Nomini, was an online casino, we reiterated that our expertise was limited to casino-related disputes. Therefore, we were unable to assist with his sports betting issue and had to reject his complaint.
Nomini Casino - Player unable to access casino account.
Amount: €270
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
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7 months ago
Translation
Hello Casino Gurus,
I cannot log in to my account. The chat cannot help and no one responds to the support email.
Please help me.
Kind regards
Jonas K***
Edited by a Casino Guru admin
Automatic translation:
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7 months ago
Dear jonaskoecher,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When did you notice that you are not able to access your casino account?
Could you please clarify the dispute value (€270)? Did you have this amount of funds in your casino account prior to being blocked? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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7 months ago
Translation
Hello Kristina,
The amount in dispute is €270 because I played a sports bet and won.
€120 was paid in.
I was no longer able to log in on August 16, 2023. The live chat didn't give me a reason and an email went unanswered.
The winnings were achieved with the first bet after depositing without a bonus.
Best regards
Jonas K***
Edited by a Casino Guru admin
Automatic translation:
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7 months ago
Thank you for your reply, jonaskoecher. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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7 months ago
Translation
Hello Kristina,
The provider Nomini is an online casino.
Best regards
Jonas K***
Edited by a Casino Guru admin
Automatic translation:
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7 months ago
Although both casinos and sports betting sections are considered part of online gambling, different sets of rules are applied to each field. As I explained in my last message, you confirmed that you focused on sports betting, so we are unable to help.
We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.
Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.
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