The player from Italy is experiencing difficulties withdrawing his winnings. The player confirmed he partially received his withdrawals but since he stopped responding. Therefore we were forced to reject the complaint.
This casino is hungry to scam, I have 3 withdrawals of €300 each with them. they told me they send me an email from finance department but i am not getting anything please help i need that money.
Dear adamimaxim15,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
Could you advise when exactly you requested your withdrawals?
Thank you in advance for your patience and understanding.
Best regards,
Tomas
hi thanks for your availability, however I have already received two of the withdrawals right now, if the third withdrawal also arrives everything
Thanks for the message, adamimaxim15.
I am glad to hear you received 2 of your 3 withdrawals. Please let me know when the third withdrawal is received and if you need any further assistance.