The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.
Nomini Casino - Player’s withdrawal has been delayed.
Amount: €800
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hi.
I've been waiting for my money for a few days. Today came that I suddenly had to verify myself. I have submitted all documents. I asked twice how long it would take. But it was always said that there was too much to do. It can't be that, all the documents have been submitted. I finally want my money. Can you put pressure on it so that everything goes faster?
Automatic translation:
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1 year ago
Dear MaddieStr,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
If you are sure that you submitted all the required documents, I can only recommend that you wait for a few more days to give the casino enough time to review your documents. I will keep this complaint opened, so please, keep me informed about any further developments.
Thank you in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Hi.
Thank you for your prompt reply. Of course I can understand that some processes take longer. But I need my money because I'm really in a bind. Would it be possible for the verification process to go faster? I would be really grateful for that. Please help me 😕. Warm greetings
Automatic translation:
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1 year ago
Translation
Hi.
My account was finally verified today. Now I'm waiting for my 800 euros. They don't get out of their heads. I've been waiting for my money since Sunday evening.
Best wishes
Automatic translation:
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1 year ago
Thank you for your reply, MaddieStr. Hopefully, you will receive your winnings soon. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.
