The player from Germany had deposited 10 Euros onto his online casino account four days prior, but the funds had not been credited. In addition, he reported an unresponsive live chat and no responses to his emails. We had reached out to the player for more information to investigate his issue, but unfortunately, he did not respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.
Nomini Casino - Player's deposit is delayed.
Amount: €10
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
I made a deposit 4 days ago, but it has not appeared in my player account! The transaction status shows it as pending! The Live Chat button is unresponsive and there is no response to my email! These fraudsters should be punished for this! Fortunately, it's only about 10 Euros but it could have been much more!
Automatic translation:
Public
Public
3 months ago
Hello jensspanier333,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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