NextBet Casino - Player’s struggling to complete KYC verification.

I requested withdrawal, first they ask me to send in government ID. I sent them and they say invalid but still resolved at the end. After that they say my bank account details was wrong, invalid bank account number? That's the bank account I used to deposit but they say invalid when making withdrawal, what scam site.

Dear Yong,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, correct format and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Could you please advise which payment method you have used to deposit funds into your account?

Thank you in advance for your reply.

Best regards,

Petronela

At first I was told that my ID was invalid, I resend my ID in clear visible form but never get any replies so I assume KYC is done. After few days I ask through live chat and they said my account is invalid, they keep ask me to update myself which I’m unable to because the withdrawal section doesn’t have that option for me to do so. So I do it manually and they say will be done in 30min. I come back next day still not done, then I receive the exact same email saying that invalid account and ask me update bank details by myself which I’m unable to do. Every time I speak to live chat I just have to repeat my scenario and start everything again, my withdrawal just keep delay and delay. Whatever it was, I have resend my ID to documents@nextbet.com , let’s see what they say next.

The only option for withdrawal is local bank transfer, bank details will be recorded before first deposit. The bank I make withdrawal to is exactly the same as my deposit but they keep saying my account is invalid.

Thank you very much, Yong, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We will now try to get in touch with the casino and ask them to join here to help you resolve your issue.

Alright thank you, hope my issue get resolved fast!

Dear yong321,

Did you try to send them some kind of bank statement so they would see that your informations are correct? Unfortunately we still could not reach the casino, they did not respond on our e-mail request. Pleaase keep us updated.

Alright I will try to send a bank statement and see what they say.

Let us know the outcome please. As we still haven't receive any answer from the casino, I'm extending the timer by 7 days. If the casino won't respond to us we will be forced to close the complaint as "unresolved", which could lead to casino rating deduction.

They’ve received my bank statement on 21 Nov but still no update.

Dear yong321,

We still haven't receive any answer from the casino, we are now forced to close the complaint as "unresolved". I'm really sorry we could not help you more, but as the casino is non-responsive, there isn't anything we can do. I hope we will be able to help you if you will come across any other trouble in the future.

Best regards,

Nick

Casino.guru