New Funclub Casino - Player's withdrawal request is delayed.

Using a no deposit bonus, I successfully managed to complete all the necessary requirements listed for a withdrawal, which I attempted on March 23rd. They emailed me that day telling me my withdrawal had been approved pending the necessary KYC documents, and I immediately sent them the following day. It's been 2 months now. I've tried emailing their support and kyc depts over and over, with no response. I've repeatedly tried their chats, only to be told they have no ability to access my information until I make a deposit. To me, they are trying to manipulate money out of me by ignoring my withdrawal request and denying access to customer support until I do. This backwards thinking where I am conned into to give a random, foreign website enough personal info to steal my identity just for them to provide the services they promise, but hypocritically, they have no such reservations about TAKING my money, regardless of its source, is shadier than the dark side of the moon.

Dear Sevyflame,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with New Funclub Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you accepted and played only a single no-deposit bonus in the casino? If there are multiple no-deposit bonuses you accepted and played, which ones were they?
• Which documents did the casino ask for and which documents did you submit for KYC?
• Have you made any deposits to the casino so far?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Sevyflame,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you very much, Sevyflame, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru)  who will be at your service. However, I would like to warn you that it seems to be a common practice of New Funclub Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear Sevyflame,

my name is Katarina and I will be taking care of this complaint.

Upon further investigation, it came to my attention that according to casino bonus terms, in order to withdraw any winnings, a minimum deposit of $30 must be made. To comply with the anti-money laundering rules, this deposit must be wagered at least once. After you complete all these steps, you can request your withdrawal.

I understand this might be a frustrating news, but almost all online casinos implement this strategy.

It is up to your best judgement to decide whether it is worth to deposit or not.

Dear Sevyflame,

since there was no response I will now be closing this complaint. If you ever encounter a problem with any casino in the future, please do not hesitate to contact us.

All the best,

Katarina