National Casino - Player’s struggling to complete the account verification.

Reason for rejection: "Please upload a confirmation of the last deposit - a screenshot of one detailed banking transaction, in which we can see the amount deposited, the date and time of the transaction, and the bank account number with the name of the owner.

Dear kiazokiazokiazo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that missing confirmation of the last deposit seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Good afternoon. The rest of the documents, such as an identity card, bank details, and everything else.

Could you please advise if you have sent the proof of the last deposit? Thank you.

Dear kiazokiazokiazo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.