The player's account got blocked for unknown reason. The complaint was closed as the player stopped responding.
MyStake Casino - The player's account got blocked.
Amount: €19
MyStake Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, my account is Indira blocked since yesterday, I need to know the reason since I have money in the casino
Automatic translation:
Public
Public
2 years ago
Hello vicvic2001,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your balance with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello, good morning, no, my account is not verified, I did not activate any bonus, it was money that went to my casino wallet and I have never communicated with them
Automatic translation:
Public
Public
2 years ago
Dear vicvic2001,
Why didn't you contact them? Did they ever send you any e-mail as a reason of blocking your account?
