The player from the United Kingdom had requested a withdrawal of £140 from MyStake Casino but was unable to contact the site's live chat and was concerned as the withdrawal status remained cancelable. The player later informed us that the matter had been resolved and the withdrawal was paid out.
MyStake Casino - Player's withdrawal remain pending and live chat is blocked.
Amount: £140
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
Hi there I made a withdrawal of £140 and I still can cancel my withdrawal one day after and also been blocked to talking to live chat. So don't know what to do now
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3 months ago
Dear shieldschris88,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.
Not every casino offers 'manual flushing' as a way to withdraw their winnings. Most often you will have the option to reverse a withdrawal, and at some point the the withdrawal is processed and is no longer cancellable.
Please allow me to ask you a few questions, so I can better understand the situation.
Have you completed account verification in the casino?
Is your withdrawal still pending in your account?
Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
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3 months ago
Yes I'm fully verified and my withdrawal is still pending and still able to cancel it. It never usually takes this long as I've had withdrawals from them before. Im thinking that they want me cancel my withdrawal and lose it ect thanks
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3 months ago
- Could you please specify when you requested the withdrawal and when your verification was approved?
- When was the last time you were in contact when the casino support?
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3 months ago
Dear shieldschris88,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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