The player from Argentina made a deposit that was not reflected in his casino account. He sought either a deposit or a refund. We advised the player to contact his payment provider for investigation. The player later confirmed that the deposit had been credited to his account. The complaint was marked as resolved.
MyStake Casino - Player's deposit not reflected in account.
Amount: $2,200 ARS
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
4 months ago
Translation
Hello, I made a deposit a couple of hours ago and haven't received anything, it's a shame that they can take your money like this. I hope they deposit it soon or refund my money. If anyone knows how to resolve this, please assist me. Thanks.
Automatic translation:
Public
Public
4 months ago
Dear bautistagudino0,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
3 months ago
Translation
Thank you very much for your attention, the deposit has already been deposited in my account, thank you very much
Automatic translation:
Public
Public
3 months ago
Dear bautistagudino0,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
