MyStake Casino - Player's deposit has not been credited to the account.

I made a deposit in mys stake and it was never credited to my account The transfer was made and it was deducted from my virtual wallet I have the receipt I complained and they don't give me answers

Dear juancarloscmn13, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

It's been 4 days now and the case is still under investigation, they have all the corresponding evidence and they continue to investigate. I hope I can recover my money because the transfer was carried out correctly and reached the bank account that the casino gave me but it was never credited to my account. casino I couldn't play and they didn't give me my money back

Dear juancarloscmn13,

could you please advise if the deposit has already been credited to your account? Or has it been returned to your bank account?

They didn't credit me with anything, I'm still waiting, I already considered my deposit of 25 thousand lost.

Thank you for the reply. Have you contacted your payment provider?

Could you please send me the proof of your deposit as well as the bank statement for February and March 2024? My email address is veronika.l@casino.guru.

Dear juancarloscmn13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.