The player from Argentina had deposited to his casino account, but it was not credited. Despite lodging a complaint and providing a receipt, there had been no response from the casino. The player had not seen any progress even after four days of investigation. We had suggested the player contact his payment provider and provide us with the proof of deposit and bank statements. However, despite extending the deadline by seven days, the player did not respond to our queries. As a result, we had to reject the complaint due to lack of further information.
MyStake Casino - Player's deposit has not been credited to the account.
Amount: $25,000 ARS
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
I made a deposit in mys stake and it was never credited to my account The transfer was made and it was deducted from my virtual wallet I have the receipt I complained and they don't give me answers
Public
Public
8 months ago
Dear juancarloscmn13,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
8 months ago
Translation
It's been 4 days now and the case is still under investigation, they have all the corresponding evidence and they continue to investigate. I hope I can recover my money because the transfer was carried out correctly and reached the bank account that the casino gave me but it was never credited to my account. casino I couldn't play and they didn't give me my money back
Automatic translation:
Public
Public
7 months ago
Dear juancarloscmn13,
could you please advise if the deposit has already been credited to your account? Or has it been returned to your bank account?
Public
Public
7 months ago
Translation
They didn't credit me with anything, I'm still waiting, I already considered my deposit of 25 thousand lost.
Automatic translation:
Public
Public
7 months ago
Thank you for the reply. Have you contacted your payment provider?
Could you please send me the proof of your deposit as well as the bank statement for February and March 2024? My email address is veronika.l@casino.guru.
