MyStake Casino - Player’s deposit has not been credited.

Hello. I sent a transfer of $10,000 to Mystake, and it was never credited. It might be because I did it from my husband's LEMON virtual wallet (since I don't have one).

I need you to either load it or refund the money. Thank you.

Dear Carlayrubencamet2024,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Has your husband contacted the bank already? Ideally, they should be part of the investigation.

Above all, it is crucial to refrain from using third-party payment methods to deposit funds into your casino account, as this action is deemed a violation of one of the fundamental rules of any online casino.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Yes, it was the first deposit (we did not deposit more), it is a new Mystake account.

No, my husband did not contact the bank. What's more, it's strange that I don't know where that bank is from.

And I didn't know that you couldn't use another person to deposit it, sorry!!!! It's just that I couldn't and I wanted to play. Please help, even if it's just credit me with the $10,000 this time.

Hi Carlayrubencamet2024,

I apologize for any inconvenience caused. Typically, using third-party payment methods to deposit funds into a casino account is prohibited by most online casinos unless prior approval has been obtained.

• Could you please confirm whether your husband is the sole owner of the bank account or if it is a joint account?

I would strongly advise your husband to request a refund once the funds have been credited to your casino account. It's essential not to utilize the funds for playing.

Please keep me informed about any further developments regarding this matter. Thank you.

Hello. Yes, my husband is the sole owner of the account, it is the LEMON virtual wallet

Hi Carlayrubencamet2024,

I'm very sorry but since your husband is the sole owner of the payment method that has been used to place a deposit into your casino account, we won't be able to assist you.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.