MyStake Casino - Player’s bet was cancelled.

Buenas, el otro dia estaba jugando a un game show en vivo, y eché una apuesta de 50 euros, seguidamente cuando la ruleta estaba girando, de repente me canceló la apuesta y tras ello tiró una big win, un 235x multiplicador en el juego el cual llevaba de los 50 euros 7 apostados en el, tengo las capturas y las fotos de a la hora que me devolvieron los 50 euros de la apuesta y de como me la cancelaron cuando estaba la ruleta girando

Dear Toni11m,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. According to MyStake’s Terms and Conditions:

Prior to the acceptance of the bets, the Company reserves the right to change/amend/decrease/increase/suspend/cancel any odds (cancel the acceptance of the odds) displayed on the Website anytime and at its sole discretion. In this case, the only valid odds are considered to be the ones set in the Company’s software program.

-             In case of obvious errors, the bets placed may be canceled and annulled.

I apologize but since the casino returned the whole bet to your account, there is nothing we can do to help. We are talking about potential winnings here, so we are not entitled to ask the casino to credit them to your account.

Please let me know if there’s anything else I can assist you with.

Kind regards,

Veronika

Vale, gracias

Entonces cancelen la queja ya estaria

Thank you for your understanding. This complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Veronika