HomeComplaintsMr Bet Casino - The player's withdrawal is delayed.

Mr Bet Casino - The player's withdrawal is delayed.

Amount: €600

Mr Bet Casino
Safety Index:Very high
Submitted: 23 Nov 2022 | Resolved : 02 Dec 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's withdrawal is delayed due ongoing verification. The complaint was resolved as the player's account got verified.

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1 year ago
Translation

Hello, I urgently need your help regarding a payout in the casino Mr bet


I allocated €15 without a bonus and then won €2000 which I wanted to withdraw but I wasn't verified yet. Well all the required documents were sent and they were all accepted except for my bank account and the casino sent a statement showing the €15 deposit and my name on it I have sent quite a few bank statements and screenshots of my online banking and they have been for at least now two weeks all rejected I'm starting to despair. Then I went to the local bank branch and had the transaction printed out and this trip was also rejected point I now assume that it is just a matter of gaining time and getting people to gamble away their win with me it partially worked now you could stand at 800 € but i would like to pay it out please help me as soon as possible thank you very much

Automatic translation:
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1 year ago

Hello mecklenbrauck80,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if the casino specified what is exactly the issue with the bank statement? Since when is the verification ongoing? When was the last time the casino responded to you and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

Yes, the casino informed me that it was about it which is why it was rejected again

Edited
Automatic translation:
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1 year ago
Translation

My latest bank statement has been accepted and verification is complete thank you


Automatic translation:
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1 year ago

Thank you mecklenbrauck80 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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