The player's withdrawal is delayed due ongoing verification. The complaint was resolved as the player's account got verified.
Mr Bet Casino - The player's withdrawal is delayed.
Amount: €600
Mr Bet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Mr Bet Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I urgently need your help regarding a payout in the casino Mr bet
I allocated €15 without a bonus and then won €2000 which I wanted to withdraw but I wasn't verified yet. Well all the required documents were sent and they were all accepted except for my bank account and the casino sent a statement showing the €15 deposit and my name on it I have sent quite a few bank statements and screenshots of my online banking and they have been for at least now two weeks all rejected I'm starting to despair. Then I went to the local bank branch and had the transaction printed out and this trip was also rejected point I now assume that it is just a matter of gaining time and getting people to gamble away their win with me it partially worked now you could stand at 800 € but i would like to pay it out please help me as soon as possible thank you very much
Automatic translation:
Public
Public
2 years ago
Hello mecklenbrauck80,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if the casino specified what is exactly the issue with the bank statement? Since when is the verification ongoing? When was the last time the casino responded to you and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Yes, the casino informed me that it was about it which is why it was rejected again
Edited
Automatic translation:
