Mr Bet Casino - The player's unable to withdraw.

Look at my problem is the following my husband made me an account to play in mr bet with my corresponding data. My name, date of birth and more. My husband recharged me with his card and gave me the initial charge of 24,000 Chilean pesos and I won 550,000 For withdrawal, the issue is that at the time of making the withdrawal process ... mr bet does not want to pay me the withdrawal because they say that it has to be my account, not my husband's, or the account that I sent they cannot pay .. I sent them photos of cni on both sides plus a photograph of me plus my checking account number and they tell me that the account is wrong, the form of payment because it records my husband's ID number and not mine, what can I do? I already sent you my data and account number when you only have to modify the number of rout because the other data is all in order

Hello Pamela,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Does your household own only 1 account or your husband has one too? Is the card he used on a shared account or it is only on his name? Did the casino try to verify you both or it was rejected right away? Did you use any bonus while you were playing?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

mr bet's account is mine and my husband has his own but we both use the same card my husband recharges me money to play but they tell me it has to be my personal account..I am additional to him I have the same card but It is the same account ... only in this case he did not win, I won

See if I would like to give you a recharge with my card so that you can play and try your luck, I do it, but it is your account or not. And if you win, it is not what you win. is what I think so I did it with my wife ... but I loaded my account and the prize has to go back to my account I don't know why they ask her for an account that belongs to her if it is the same she is additional and It is the same account number and I am the owner

Dear Pamela,

Please note that most casinos do not allow multiple accounts from the same household. Could you please advise if you have both used any bonus?

if the welcome bonus my husband charged my casino account 16000 and they gave me double

But did your husband use the welcome bonus too? Or was it used only on your account?

My husband has an account independent of mine with his data, I have my own, the only thing that I do not have a bank account, yes. That is why he charged me money so that I could play independently with him ... the bank account is the same falabella I have an additional card but it is the same bank account

Dear Pamela,

The importance is now on the bank account which was used for the deposit - it is only your husband's account or you are the owner there too? Unfortunately, if you are not an owner on that account there isn't anything we are able to do. It is a strict casino policy that you have to use your own payment method.

Looking forward to your answer.

Dear Pamela,

We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.