HomeComplaintsMr Bet Casino - Player withdrawal has been delayed.

Mr Bet Casino - Player withdrawal has been delayed.

Amount: €3,500

Mr Bet Casino
Safety Index:High
Submitted: 09 Aug 2021 | Case closed : 24 Aug 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is experiencing problems with the withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

I've been waiting for my payout for days, every time it is said that there are too many payout requests at the moment! I think it's more of a delaying tactic to gamble away the money again! But not me !

Automatic translation:
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3 years ago

Dear Martin2021,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I see that this is your second complaint about this casino. Do I understand correctly that this one is regarding another issue/withdrawal?

If yes, would you be so kind and clarify when exactly you requested this withdrawal?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

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3 years ago

Dear Martin2021,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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