The player from Germany is experiencing problems with the withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.
I've been waiting for my payout for days, every time it is said that there are too many payout requests at the moment! I think it's more of a delaying tactic to gamble away the money again! But not me !
Dear Martin2021,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I see that this is your second complaint about this casino. Do I understand correctly that this one is regarding another issue/withdrawal?
If yes, would you be so kind and clarify when exactly you requested this withdrawal?
Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina