Mr Bet Casino - Player struggles with the verification of his account.

My account is not getting verified even though all proof of deposit was submitted they keep on declining all documents. They don't accept documents that that's the bank Canadian provides they want documents that's doesn't even exist. It's been over 2 weeks now since they drag this.

Dear kjugnah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly.

Could you please advise which documents you have already provided? Which documents are you struggling to provide?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I provided my ID, my proof of address, provided bank statement and other additional documents to show the proof of deposit and I'm the owner of the account which was used to deposit the money. All interact transfer documents.

I just checked my withdrawal status I requested a withdrawal of $2000 but I noticed this $2000 was slit in 3 portions $800, $800 and $400. They used all kind of tricks not to pay

Did the casino give any justification for refusing your documents? What was your last communication with the casino about?

Dear kjugnah,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.