The player won €500. He didn’t see the link for uploading documents, so he couldn’t verify his account. We rejected the complaint because the player didn't respond to our messages and questions.
Mr Bet Casino - Player lost his money.
Amount: €500
Mr Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I wanted to pay out 500 euros, but I haven't seen a link for uploading documents for 6 days, via chat tells me a link is coming soon, I should be patient. Of course after 6 days I played and 500 lost! So far the bad casino is online where I played. Withdrawal should actually be in account within 1 to 3 days after verification documents.
Automatic translation:
Public
Public
4 years ago
Dear Baranescu,
Thank you for submitting your complaint. I am very sorry you’ve come across this problem. Before we can move further with this case, I would like to know if the casino support provided you with an explanation why you weren’t able to upload the documents. Sometimes, a technical glitch can occur, which may lead to issues like this. Could this be the reason?
Thank you in advance for your reply.
Best regards,
Kristina
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