HomeComplaintsMr Bet Casino - Player lost his money.

Mr Bet Casino - Player lost his money.

Amount: €500

Mr Bet Casino
Safety Index:High
Submitted: 26 Jan 2020 | Case closed : 20 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player won €500. He didn’t see the link for uploading documents, so he couldn’t verify his account. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I wanted to pay out 500 euros, but I haven't seen a link for uploading documents for 6 days, via chat tells me a link is coming soon, I should be patient. Of course after 6 days I played and 500 lost! So far the bad casino is online where I played. Withdrawal should actually be in account within 1 to 3 days after verification documents.

Automatic translation:
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4 years ago

Dear Baranescu,

Thank you for submitting your complaint. I am very sorry you’ve come across this problem. Before we can move further with this case, I would like to know if the casino support provided you with an explanation why you weren’t able to upload the documents. Sometimes, a technical glitch can occur, which may lead to issues like this. Could this be the reason?

Thank you in advance for your reply.

Best regards,

Kristina

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4 years ago

Dear Baranescu,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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