The player from Germany is dissatisfied that the casino no longer offers a certain game. We rejected the complaint because this is not something we could punish the casino for.
Mr Bet Casino - Player cannot play a game.
Amount: ??
Mr Bet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Mr Bet Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
- Why can other players play the game Book of Dead and I no longer?
Automatic translation:
Public
Public
3 years ago
Dear Thomas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand the casino is not obliged to offer specific games. Casinos and game providers can also decide to discontinue cooperation whenever they want to. I am sorry, but we cannot punish the casino for issues like this. I feel like the best option for you is to play a different game, or play in some other casino.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Why can other players from Germany play the game Book of Dead and I no longer?
Automatic translation:
Public
Public
3 years ago
Translation
My boyfriend can play the Book of Dead game and I can't ... why is that?
Automatic translation:
Public
Public
3 years ago
Sorry, Thomas, I don't have an answer for that question, however, it doesn't change anything when it comes to my previous statement - we cannot punish the casino for not offering a certain game to players. The best thing, in this case, is to try to find a different casino where you can play this game.
Please, let me know if there is anything else I could help you with, otherwise, I’m afraid I will be forced to reject this complaint. Thank you in advance for your reply and understanding.
Public
Public
3 years ago
Translation
So do not want to understand me or
my friend can play the game book of dead but i can't .......... exactly the same with Legacy of dead ...
Automatic translation:
Public
Public
3 years ago
Again, this is not something we could help you with. Please understand we cannot punish the casino just because you cannot play one game. Please find another casino where the game is available for you, or play a different one - there are thousands to choose from.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
