The player from the United States had reported an inability to withdraw her winnings from Mr. O Casino, despite having completed the playthrough and made a deposit. She had experienced issues with CashApp and switched to using Bitcoin, but was informed that the sender hadn't paid sufficient fees. Even after the funds had been returned to her account, her withdrawal attempts were continually denied, and she was eventually blocked from the casino. After communication with the Complaints Team, the player confirmed that the casino had paid her and the issue had been resolved successfully.
Mr. O Casino - Player was blocked by the casino after withdrawal troubles.
Amount: $103
Mr. O Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
Mr. O Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
9 months ago
I created an account and played the 10 dollar sign up bonus. It’s been over a month so I believe it was ten dollars. I completed the play through and won some money. I asked how to request withdrawal and was told to make a deposit which I did. I requested to withdraw it all and was told it’s on its way. A few minutes later I got a notification that it was rejected by cashapp. So instantly I did a reversal. Going forward after tons of emails and constantly being sent a link to check on the blockchain I checked it daily. It’s been over a month and after talking to "bitcoin specialists" and blockchain support they concluded that the sender didn’t pay sufficient fees for it to be moved and confirmed. A few days ago I logged in and the money was finally back on my account so I requested a withdrawal and was denied again saying the funds were unconfirmed yada yada yada. Yet I could still play the "unconfirmed funds" which I did ( 2 dollars ) I just couldn’t withdraw it. I tried 3 more times and now I’m blocked from the casino. This is the absolute truth I have screen shots if needed. Excuse after excuse.
Public
Public
9 months ago
Dear destinylang6,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Mr. O Casino and understand your concern. Please allow me to ask you a few questions to make sure I understand your situation completely.
From the screenshots you provided us with, it seems that your withdrawal request was denied on February 10 because "the deposit transaction" has not been confirmed yet. Could you please specify when exactly you deposited to the casino?
Have you received any explanation as to why your account was blocked?
Could you please confirm if you passed the KYC verification?
Please send me all the relevant communication between you and the casino regarding your problems. My email address is veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
9 months ago
Hello I responded to you the day you left this message for me. By the link you provided with your email.
Public
Public
9 months ago
I would like to share that MrO casino has paid me. I truly appreciate you all for your prompt replies and help. Thank you so much.
Public
Public
9 months ago
Dear destinylang6,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
