Mr. O Casino - Player’s withdrawal has been delayed.

I received the email that I was eligible for a bonus so I played through the bonus and I won actually won $255 withdrawal.

so I went to withdraw the money put in my bitcoin, wallet address information and received the email indicating that I have more than one account which I do not. I let them know. I would verify my account with my Wisconsin real ID drivers license or any other information that they need to verify my account. . I let them know there was another account created. It was fraudulently created. I only had one account and it was the account. I won the $255 on.

I received the email indicating that the bonus was already used from my IP address, which is complete crap as you could only use one bonus code as that’s all the online casino will allow you to use. If you went to enter a bonus code that was used already. It says the bonus code was used already. It will not let you use it plain and simple. so I contacted their online chat support explained the situation and received no response at all and have not been paid out the $255. I won legitimately and misterocasino.com.

Hello Mdudgeon1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr.Q Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register into the casino? Does anybody else from your household owns an account in the casino What do you mean it was fraudulently created? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I believe I open my account in May 2024. No nobody else in my household holds an account at the casino. The last time I spoke to the casino about it was yesterday yesterday. And what I mean by fraudulently is I did not open another account so if they’re saying there is another account someone open it fraudulently I don’t see how there is another account. I think it’s their way of just not wanting to pay me out.

Hello Mdudgeon1 and thank you for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Mdudgeon1,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.

We would like to invite Mr. O Casino to join the conversation.

Dear Mr. O Casino,

Please forward any evidence to support your claims of the allegedly multiple accounts created by the player to me at michal.k@casino.guru

Thank you Michal!

Hi Michal,

I just wanted to touch base with you and see how long you expect it to take for you to hear back from the casino? Also I wanted to let you know that I did try to verify my account through Mr. O several days ago via the Mr. O online website and it would not let me FYI

Hello everyone!

Let me explain the reasoning behind the declined winnings situation.

I have taken some time to review the similarities between the player - Midudgeon, and other accounts mentioned by our Payments Team, hence, here are the interesting details which can not be disregarded on this occasion:

1) Per records we've managed to pull out from the system, it looks like the player indeed has a similar account, created from the same Residental Address, which automatically excludes one from the potential winnings made by playing a Welcome/Free Bonus.

2) Other account in question, to make things difficult, also has the same Last Name in the records, and has created multiple accounts with the same personal details within MrO Casino, which we were forced to deactivate and leave only one as open and functional.

If necessary, I will turn over some of the proof to you, Michal, only to guarantee that the player/s' privacy is protected, given the nature of the situation. 

Kind regards,

Mario

MrO Casino-Management Team

There is no way I opened other accounts because I didn’t. I only accessed the casino on my personal iPhone that nobody else has access to or uses.

So I’d like to see the proof they have

i’ve noticed this isn’t the first time. Mr. I online casino has had a complaint like this against them. It seems to be a pattern with them. How do they manage to still be operational? This casino obviously has unethical and shady business practices. I’d like to see him shut down, or at least some sort of legislation initiated against casinos that pull this crap on players to lure then in!

It’s interesting. They’re saying that I opened a bunch of accounts when they won’t even let me verify the account I did open to claim my winnings, but they know I opened all these accounts right awfully suspicious.

Please have them provide a copy of my real ID drivers license for proof.

Dear Mdudgeon1,

I'm in communication with Mario from MrO Casino-Management Team and I have requested additional information and evidence to get a better grasp of the situation.

Just to check, does anyone else from your household have an account at Mr. O casino?

Nobody else from my household has an account.

Thank you for your messages with information and the provided evidence, Mario / MrO Casino-Management Team.

Dear Mdudgeon1,

Unfortunately, after gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts created quite close one after another from the same address, same last name, and claiming the same or very similar no deposit bonuses. This contradicts your statement that Nobody else from your household has an account at MrO Casino. Casinos have a very strict policy regarding multiple account cases that have been used in this way. I can assure you that we, as an independent party, have reviewed all the information and evidence thoroughly, and the casino team's actions were according to its established rules.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, and we will try our best to help.

Best regards,

Michal

Casino Guru