Hello Peter, hello Jason!
I'll give my best to explain the occurred situation in most convenient manner.
Based on the comment that our Payments team left, it seems that the player under the Username - Swillzilla, has used a Free Bonus coupon, which has already been utilized by one of the Multiple Similar accounts that our System managed to pick up from all the available data. Number of Similar Accounts we are looking at is over 50 on this occasion. This does not specifically mean that the Player himself has created multiple accounts mind you.
Per Terms and Conditions stated on Mr.O Casino's site, to which all customers agree to upon finalizing the Sign-Up procedure - "Only one free chip will be credited per individual, family, IP address, residential address, email address, credit card number, and computing device. This includes shared computers, such as those found in universities, fraternities, schools, public libraries, or workplaces." which relates to the following term - >
6. BONUSES AND OTHER PROMOTIONAL OFFERS
6.1. Overall Bonus and Promotion Rules
(a) Your identity as a player will be established through any possible combination of the following: Player name, mailing address, email, IP address, computer, telephone number, or any other required forms of identification. In cases where multiple participation is allowed, the Casino or its authorized representative retains the discretion to restrict the quantity of bonuses granted to any individual participant.
Due to these facts, our Payment team has decided not to go through with the Withdrawal requested by this account, thefore, it got declined, and winnings that originate from Bonus "75FRUITS" have been voided, unfortunately.
Let me know if I am able to provide any additional information/assistance on this case, and I'll be happy to.
Best regards,
Mario
MrO Team
Hello Peter, hello Jason!
I'll give my best to explain the occurred situation in most convenient manner.
Based on the comment that our Payments team left, it seems that the player under the Username - Swillzilla, has used a Free Bonus coupon, which has already been utilized by one of the Multiple Similar accounts that our System managed to pick up from all the available data. Number of Similar Accounts we are looking at is over 50 on this occasion. This does not specifically mean that the Player himself has created multiple accounts mind you.
Per Terms and Conditions stated on Mr.O Casino's site, to which all customers agree to upon finalizing the Sign-Up procedure - "Only one free chip will be credited per individual, family, IP address, residential address, email address, credit card number, and computing device. This includes shared computers, such as those found in universities, fraternities, schools, public libraries, or workplaces." which relates to the following term - >
6. BONUSES AND OTHER PROMOTIONAL OFFERS
6.1. Overall Bonus and Promotion Rules
(a) Your identity as a player will be established through any possible combination of the following: Player name, mailing address, email, IP address, computer, telephone number, or any other required forms of identification. In cases where multiple participation is allowed, the Casino or its authorized representative retains the discretion to restrict the quantity of bonuses granted to any individual participant.
Due to these facts, our Payment team has decided not to go through with the Withdrawal requested by this account, thefore, it got declined, and winnings that originate from Bonus "75FRUITS" have been voided, unfortunately.
Let me know if I am able to provide any additional information/assistance on this case, and I'll be happy to.
Best regards,
Mario
MrO Team