The player from Sweden is dissatisfied with responsible gambling practices. We were forced to reject this complaint because the player didn't provide the self-exclusion request which is essential to proceed with a case like this.
Mount Gold Casino - Player's asking for a deposit refund.
Amount: 21,000 kr
Mount Gold Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
Mount Gold Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Ovster, I assure you no bot could generate messages such as in this thread, therefore to answer your question - no you are not talking to a bot.
I believe I expressed clearly that we are not able to help and ask for a refund without seeing the self-exclusion request first. Since you do not have the necessary evidence, I advised you that you request another (and official) self-exclusion in case you still have active accounts in any of the casinos from the same group.
Since it seems that we are not moving forward and you indicated you are no longer interested in proceeding with this complaint, we will now close it.
If you feel you want to take this complaint further you can contact the casino's ADR or MGA and submit a complaint to them. These establishments have more options and tools to help players.
