The player struggles to withdraw his money as his request is keep getting rejected. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.
MostBet Casino - The player struggles to withdraw his money.
Amount: $699
MostBet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
MostBet Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Dear All,
I have been trying to make at least one withdrawal from my account since July and all my transactions end up being rejected. I want to make it clear that I have contacted technical support and they always tell me to wait for them to consult, then try all payment methods, they try and always reject them. Until today they do not give me a concrete answer as to the reason why the transactions are not processed successfully.
Please support me, practically every day I have written to technical support and practically end up drawing conclusions that they are going to keep my money, and as a client I would not want the same thing to happen to other people.
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2 years ago
Hello jpcontreraa,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mostbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Dear All,
I proceed to respond to the request below:
- Could you please advise if your account is already verified and if yes, since when exactly?
Indeed my account is verified from a week before trying to make the first withdrawal
(28-07-2022)
- Did you accumulate your winnings with real money or did you use a bonus?
All my winnings were accumulated with real money
- When was the last time you talked to the casino and what was it about?
The last time I spoke with the casino was a week ago, where I asked them to please tell me
which is the real problem why I can't make any withdrawal, because every support that starts to
answer then they change support and again you have to explain your case again, the last thing that
they answered is something that they answered me in many cases "try all the withdrawal methods",
when I had already explained to them that I have tried all the methods and the same thing happens.
Thanks for your support.
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2 years ago
Thank you jpcontreraa for all the information. I will now forward your complaint to my colleague Michal who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello jpcontreraa
I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.
We would like to invite Mostbet Casino to join the conversation.
Dear Mostbet Casino,
Can you please provide some information regarding the long delay of the player's withdrawal?
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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2 years ago
Translation
Good afternoon, dear jpcontreraa !
Thank you for your review and for the information provided. At your request, we conducted an audit, during which it turned out that part of your withdrawals of funds were indeed rejected due to malfunctions on the part of the payment system. In turn, we recommend repeating the withdrawal of funds, as well as in the future using a more fail-safe payment method - cryptocurrency.
Have a good day!
Your Mostbet
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2 years ago
Dear jpcontreraa
As per Mostbet advice please submit your withdrawal request via Bitcoin method.
Once this is done, please let us know when you successfully receive the funds.
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2 years ago
Translation
Dear All,
A new withdrawal request was generated with the indicated method and it was immediately denied again.
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2 years ago
Hi, dear jpcontreraa🤝
We recommend that you use the banking details from which you previously replenished your balance to withdraw money. This is done in order to exclude fraudulent schemes and prevent unauthorized withdrawal of money from players' accounts.
Have a nice day!
Sincerely yours, Mostbet
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2 years ago
Translation
Dear All,
The same answers that they gave me through the chat and I cannot complete my withdrawals, I generated a new operation through the first top-up method and it was denied, please, I just want to know by which method I should carry out the withdrawal operation so that it is completed successfully.
Best regards.
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2 years ago
Dear Mostbet Casino
Can you please advise which payment method will work for sure to successfully transfer the funds to the player? Also can you please provide some explanation why the previous withdrawal requests failed?
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2 years ago
Hi, dear jpcontreraa🤝
The transaction you provided in the screenshot was 23.11, there were no new transactions. As we wrote earlier, we recommend repeating the withdrawal once again to the banking details from which the balance was replenished earlier.
Have a nice day!
Sincerely yours, Mostbet
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2 years ago
Dear jpcontreraa
As per Mostbet advice please submit your withdrawal request via the same payment method you used for your last deposit. Let's hope this will finally work.
Once this is done, please let us know when you successfully receive the funds.
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2 years ago
Translation
Dear All,
To inform that a new operation was carried out by the Bitcoins method, which was the first attempt made within the case and this time it could be completed successfully. The support of the CASINO GURU Analysts and Specialists is appreciated for the support made with the case and for contacting me with the Mostbet Casino and being able to have my successful withdrawal. Thank you very much, success.
Best regards.
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2 years ago
Great news,jpcontreraa. I'm glad to hear that you successfully received your winnings.
As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future.
We are here to help you.
Best regards,
Michal
