The player's winning bet was not credited for unknown reasons. The complaint was rejected as the player stopped responding.
MostBet Casino - The player's winnings were not credited.
Amount: €109.35
MostBet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
MostBet Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
DAY 10/24/2021 I HAVE A WINNING BET, THEY DO NOT ENTER IT IN THE ACCOUNT. I HAVE CLAIMED FOR ALL THE WAYS BUT THEY DO NOT ANSWER.
Automatic translation:
Public
Public
3 years ago
Hello ANTONIO,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mostbet Casino. I would like to ask you a few more question before we would move forward.
Could you please advise if you have played sports betting or a casino game? Are you verified in the casino?
Did you contact the casino with this issue? And if yes, what did they respond?
Please note that in case you played sports betting and your issue is sportsbook related, there isn't much we were able to do as we are specialized in casino related issue.
Looking forward to your answer.
Regards,
Nick
