MostBet Casino - Player's withdrawal has been rejected.

After verification. I managed to earn money of 140 euros + 588 euros = 738, and I tried to withdraw it. The withdrawal request was rejected twice. My account was verified, and I did not use the bonus. In the meantime, my mother became seriously ill and I needed it urgent money for her treatment. I wrote a message for my mother in an email, and they didn't answer me anything, and then they rejected the withdrawal request. And the customer support tells me to continue playing, and they didn't give me an answer as to the reason why it was rejected.Guru Cazino, please help me, my mother is fighting for her life and I can't provide treatment.

Hello bakicmilan13689,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mostbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Is this your first ever withdrawal request from the casino? What kind of payment method did you chose to withdraw with? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick!

My account is almost completely verified, I have 5 to 10 days. Verification at Mostbetcasino is different from other casinos. First they freeze your account, then they ask for your documents, after that you have a video call and it takes 2 to 3 months for them to confirm. Mostbet casino was fair, after checking they unfroze my account after to 2 months. Yes, it's my first withdrawal. I used Teather cryptocurrency (TRC 20 network) on a binance account through which I paid the third deposit. I used that method many times and never had any problems about deposits and withdrawals. The last time I discussed the problem of not being able to receive the code on my mobile phone. But I managed to verify the number, via another phone and another card. In response, they asked me for documents to confirm the ownership of the account, and the it takes 12 to 24 hours. I sent the documents, and I received an answer that the documents I sent did not contain the data they were looking for, and that I had to send them again. I did not receive an answer as to why my withdrawal was refused several times. I currently have 973 euros in my account, and four withdrawals were rejected.

Hello!

I received a reply from the official of Mostbet casino, and an email from the professional team ,they investigated the case in detail,. The problem was solved, the result was successfully accepted, and the money was successfully paid in less than two hours. on my account. Thank you to the Guru cazino, the official of Mostbet casino, the professional team, and all the people who helped to solve my problem.

Dear bakicmilan13689,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru