MostBet Casino - Player’s withdrawal delayed over 60 days.

153316087 Well, what can I say? I deposited 10k and increased it to 61,969. I've gone through the entire verification process, even had the call, and now I'm waiting, not really sure for what. Honestly, I have no idea what they are checking for 60 days. Most likely, I would have lost these 62k by now. They won't let me withdraw the amount, which is fine, but they also don't let me place any bets. The waiting is driving me crazy. You don't have to respond; your standard answer about the complex checks in a week or two is not interesting. I was considering bringing my friends to their affiliate program, but now I think they'll curse me out - I'll lose all my friends when they start to deal with this mess. This is just a review so that other guys can see. I don't even require an answer from them, and I'll repeat, I'm not interested in this copy-pasted response. Already over 40 days have passed, all checks and Skype calls have been done a long time ago. I've written a complaint about them elsewhere, they respond with a copy paste. It's clear they have an indifferent attitude towards their own clients. I don't know what to do anymore. I plan to write soon to Sportsbookreview and the European Association of Bookmakers, and possibly to the person who issued them a license. But for now, I still hope. But please, don't send me your text about 60 days, complex measures, etc. I've already received all of that.

Dear alexsander1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Have you received any explanation regarding the delay?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I bet on sports

I accumulated winnings without bonuses

They sent a standard response once and have been waiting since then - silence

Thank you very much for your reply, alexsander1990. Have you made any successful withdrawals before?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear alexsander1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.