The player from the Netherlands hasn't received his winnings. The player confirmed the issue was resolved even before we managed to publish the complaint.
MoiCasino - Player's withdrawal hasn't been processed.
Amount: €310
MoiCasino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
MoiCasino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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2 years ago
hello good day i was playing on moi casino and happyspins and hey casino and lyracasino they are from the same brand now im missing two withdrawals 1 is 150 and the other is 160 one is from moi the other from happyspins the only thing i see on my bank is damagi i was playing roullete on al casinos lost and wone the casino gives me the reverence number of one withdrawal they do not have live support i can prove its not in my bank
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2 years ago
Dear 19neveer,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Firstly, I would like to ask you to keep it one casino per the complaint. If you are experiencing problems with a casino other than MoiCasino, please submit a new complaint.
Let's now focus on the issue with MoiCasino. Before we move forward with this complaint, could you please clarify the dispute value for this specific casino?
Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
hello Kristina good day the money from moi casino is back in my account the casinos are from the same group so i was missing 2 wihtdrawal and its the same amount both where 160 i got the money back from moi made a new request to withdraw i send a mail yesterday asking not to post this i already resolved it thank you for the help anyway best regards Martin van dam
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2 years ago
Awesome news, 19neveer. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
