MoiCasino - Player's withdrawal hasn't been processed.

hello good day i was playing on moi casino and happyspins and hey casino and lyracasino they are from the same brand now im missing two withdrawals 1 is 150 and the other is 160 one is from moi the other from happyspins the only thing i see on my bank is damagi i was playing roullete on al casinos lost and wone the casino gives me the reverence number of one withdrawal they do not have live support i can prove its not in my bank

Dear 19neveer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Firstly, I would like to ask you to keep it one casino per the complaint. If you are experiencing problems with a casino other than MoiCasino, please submit a new complaint.

Let's now focus on the issue with MoiCasino. Before we move forward with this complaint, could you please clarify the dispute value for this specific casino?

Thank you in advance for your reply.

Best regards,

Kristina

hello Kristina good day the money from moi casino is back in my account the casinos are from the same group so i was missing 2 wihtdrawal and its the same amount both where 160 i got the money back from moi made a new request to withdraw i send a mail yesterday asking not to post this i already resolved it thank you for the help anyway best regards Martin van dam

Awesome news, 19neveer. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.