The player from Germany had requested a withdrawal prior to submitting her complaint. Unfortunately, her winnings had not been received yet. The Complaints Team had advised her to be patient and allow time for the withdrawal process, which could take up to 14 days. Following this guidance, she confirmed that her winnings had arrived, and the issue was marked as resolved. The Complaints Team appreciated her cooperation and encouraged her to reach out for future assistance if needed.
Kingmaker Casino - Player’s withdrawal has been delayed.
Amount: €500
Kingmaker Casino
Safety Index:HighSafety Index
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8.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
Hello everyone! I requested a withdrawal of 500 euros on February 26, 2025 and nothing has happened yet! Support just keeps saying wait, wait and wait again! Please help me, thank you in advance!
Automatic translation:
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1 month ago
Dear biancaSeeger2000,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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1 month ago
Translation
Hello Nick! All right, I will follow your advice and get back to you at the end of the week with new information! Thank you very much! Regards, Bianca
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1 month ago
Translation
Hello Nick! The money arrived today, thank you very much!
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1 month ago
Dear biancaSeeger2000,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
