MelBet Casino - Player's account was blocked after a withdrawal request.

I had deposit 80000 rs in melbet

I won 100000 rs

I made withdrawal they rejected my withdrawal

They asked for documents i given every document

They blocked my account saying I used both side bet

And that was of just 5000 rs and that was not happened when I deposited 80000

It was very old event

They used that event to block my account

That all fund was my loan amount .

They are such a cheater company

Dear moneysharma100,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Can you please advise when exactly was your account blocked?

When was the last time you deposited in the casino?

Could you please confirm you have successfully passed the KYC verification?

I hope we will be able to help you solve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I done deposit in January 2022

Last time after that they blocked my account

Yes my account was fully kyced

I apologize, moneysharma100, but we regret to inform you that we cannot assist you with your request. As it has been more than a year since the initial request was made, we are unable to proceed with an investigation. This is considered a "cold case", and our policy dictates that we cannot pursue issues that occurred over a year ago. The gathering of evidence and construction of a timeline would be extremely challenging, if not impossible.

Due to the aforementioned reason, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards

Veronika