Megapari Casino - Player's withdrawal through SEPA is being denied.

I can't withdraw money.

Yesterday, I was able to withdraw money through SEPA (400 euros that I already got in my bank).

But this morning, after winning a bet, I tried to withdraw 1000 euros via SEPA again. My deposits were also by Bank Transfer.

It kept cancelling my withdrawals. It says "Denied by operator payment processing error".

Contacting by email, phone or chat it does not seem that i'm receiving help. But the worst part if that after a few hours, the SEPA withdrawal has disappeared. Can't even try.

There're some e-wallets but I dont have accounts or need to do it like that since I am legit trying by SEPA.

After more than 8 hours, I still can't. All what they say is if I deposit in another metod, I could be able to withdraw with that. But in order to do that I should do a big deposit and I dont think it should be necessary if they handled SEPA as they should.

I keep being told that i'll eventually be able, they have technical issues bla bla. But I find it weird and suspicious.

Writing here since I just want to get my money. Hope you can help.

Dear goofysandy

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

If you were offered alternative ways to withdraw your winnings, I would recommend depositing a minimum qualifying deposit with a new payment method so the new payment method is available for a withdrawal.

Please let me know about the result. Thank you in advance for your reply.

Best regards,

Tomas

Dear Thomas,

Thanks for your answer and to Casino Guru for opening my case.

I tried yesterday with a deposit through VISA but still did not see any new way to withdraw appart from what I show in the screenshot below.

But doing my research, in some cases here I read that in order to withdraw in a different way, you have to deposit a similar amount of what you want to withdraw. I'm not in that condition that I can afford to put a big amount of money without the guarantee that I'm gonna be able to withdraw it. It would be a high risky move from my end.

For what you mentioned above, I'm quite sad and I feel that megapari does not want to give me my money deliberately. I've been able to withdraw through SEPA several times. Last one, exactly hours before I tried to do my new withdrawal. Why then now to remove it directly?

I'm quite pessimistic with this case. My hope is quite low and It'll take a lot of energy to try to get my money. I've never experienced something like this and I don't recommend anyone to play in a site that will outplay with your money.

Looking forward to hear back from you guys.

Have a great day.

Hello.

Dear goofysandy, we apologize for the difficulties encountered with withdrawals via SEPA.

The fact is that preventive work was carried out on this payment system in the period from 10/29/2023 to 10/31/2023. For this reason, this payment system has been disabled as an option for withdrawing funds.

At the moment, the functionality of the payment agent has been fully restored and is operating as normal.

We understand how frustrating it can be to experience an unexpected loss of your payment system. However, this is a forced procedure necessary to ensure stable and secure operation of the withdrawal system.

We have also conducted a thorough investigation into your recent withdrawal requests.

Our payment department respectfully requests that you activate another withdrawal method by making a deposit of a similar amount. At the moment, our payment processor SEPA is experiencing technical problems, we recommend that you create a new withdrawal request through this payment system later, or activate another method.

We understand your concern about activating an alternative withdrawal method, but we want to assure you that this is a standard procedure offered to all of our players who are experiencing difficulties withdrawing to a specific payment system.

Hello!

Just writing to confirm that I was able to withdraw my money via SEPA and not it's already in my bank account.

Thanks both to CG and megapari for the assistance here.

Dear Casino Guru team, please update the complaint as the player confirms it is resolved.

Dear goofysandy,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Megapari Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru