Dear markvnd25,
We sincerely apologize for the difficulties you've encountered with withdrawing your funds. Upon reviewing your account, we can confirm that you have successfully processed 8 withdrawal requests totaling 4204 EUR since July 13th, resulting in a current account balance of 0 EUR.
Regarding the SEPA withdrawal method, we regret to inform you that it was temporarily unavailable due to technical issues with payment system.
Regarding the withdrawal to your card ending in 1951, we have checked the information and contacted our Payment Team. It appears that your card is still blocked by the payment system. To unblock it, we require the following information:
• A photograph of your card displaying your name. For security reasons, please ensure:
• Only the first 6 and last 4 digits of the card number are visible; please obscure the middle digits.
• The CVV code is not visible. If it appears on the same side as the card number, please cover it.
• Your full name as printed on the card is clearly legible.
Please forward this information to customer.claims@megapari.com at your earliest convenience so that we can promptly assist you in resolving this issue.
Thank you for your understanding and cooperation throughout this process.
Best regards,
MegaPari Team
Dear markvnd25,
We sincerely apologize for the difficulties you've encountered with withdrawing your funds. Upon reviewing your account, we can confirm that you have successfully processed 8 withdrawal requests totaling 4204 EUR since July 13th, resulting in a current account balance of 0 EUR.
Regarding the SEPA withdrawal method, we regret to inform you that it was temporarily unavailable due to technical issues with payment system.
Regarding the withdrawal to your card ending in 1951, we have checked the information and contacted our Payment Team. It appears that your card is still blocked by the payment system. To unblock it, we require the following information:
• A photograph of your card displaying your name. For security reasons, please ensure:
• Only the first 6 and last 4 digits of the card number are visible; please obscure the middle digits.
• The CVV code is not visible. If it appears on the same side as the card number, please cover it.
• Your full name as printed on the card is clearly legible.
Please forward this information to customer.claims@megapari.com at your earliest convenience so that we can promptly assist you in resolving this issue.
Thank you for your understanding and cooperation throughout this process.
Best regards,
MegaPari Team