Megapari Casino - Player's withdrawal is delayed.

I've been trying for nearly two weeks to withdraw this amount from this casino. Firstly, the forms were incorrect; they stated that my CURP was improperly filled out, which was simply not true. I then attempted to withdraw with two different accounts, one from Banamex and another from Banorte, and both times I was met with the error message: "Denied by operator. (Payment processing error)". I no longer trust this casino. I've sent numerous messages, yet I continuously receive the same response: that it's been forwarded to the specialists and the financial department, but it seems to be untrue. While it isn't a large sum of money, I do not wish to keep my money in this casino.

Dear c10706996,

Thank you very much for submitting this complaint. I am sorry to hear about your negative experience with Megapari Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

Have you discussed your withdrawal problem with customer support? What was their suggestion?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

What is a Kyc verification?

I have never been able to withdraw at this casino

All my attempts have failed, I have made two transfers to deposit money and they tell me that to withdraw it must be with these same data, which I already put in the form and it gives an error again, I also made a deposit through the payment market (a transfer) these accounts only have a password to make return transfers, I put this information in the account apsrta and it gives an error.

The Banamex data that I enter is also what I have in my app and it also says that they are incorrect

From the screenshot you provided us with, it seems that there is some issue with your bank account number. Have you double-checked it for any errors? Is it written in the correct format?

If it is written correctly.

That account from which I transferred is from an STP bank called Mercado Pago. Checking with the chat I asked if there was an account number and there is only the interbank code which is the one I am placing on the account section, here in the chat I add the screenshot where it shows that it is correct.

Is it the account from which I transferred the money to the casino, because that same account does not allow withdrawals?

It is something very illogical

I also attach the proof that indicates that from that account I made the transfer to the casino

Also make a transfer from a

Banco Banamex already shared my account statement with the support chat where my information is correct and they do nothing. I'm afraid they will steal my money. I just want to withdraw. In another chat they asked me to deposit more money to be able to withdraw, but if I deposit extra money I will only be able to withdraw proportionally to the new deposit so my money will still be pending. Everything seems to be being ignored so that this money can never be withdrawn.

Thank you very much, c10706996, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Yes, I hope Tomas can help me because there have been many days in which they are just ignoring me to steal my money.

I apologize for the delayed response. I'll be handling this complaint for now. I regret any inconvenience this may have caused.

Dear c10706996,

I am so sorry to hear about your problem. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Megapari Casino representative to join this conversation and participate in resolving this complaint.

Dear Megapari Casino,

Could you please comment and provide any supporting evidence to better understand the issue? My email address is petronela.k@casino.guru. 

Thank you in advance for providing the information.

Kind regards,

Petronela

Hello there, dear c10706996 and the CasinoGuru team!

Dear c10706996, I extend my apologies for the delayed response and the challenges you encountered during the withdrawal process. Upon reviewing the details, it is evident that these issues arose from technical difficulties. Additionally, I note that you have successfully made 2 withdrawals in the amount of 5782,99 MXN 

Thank you sincerely for your patience in this regard.

Best regards,

MegaPari Team

That's right, yesterday after a month I was finally able to make a correct withdrawal. I have no more problems.

But I do not recommend this casino, it is not possible to take so long to withdraw but for the deposit they validated it quickly.

Thanks for your support

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, c10706996, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru