Megapari Casino - Player's account closure request is delayed.

Since the last 09/14, when I requested self-exclusion from the Megapari casino, they have been giving me the runaround. First, they offer me some bonus, and when I say no and continue with the same request, they inform me that they will refer me to the appropriate department and that it may take several days. When they finally contact me, they offer another promotion. After rejecting it again, they inform me that they will refer me back to the appropriate department, and I have been in this situation since 09/14. They do not want to close my account, even when it is my express wish to do so. I need my account closed urgently. They refuse to do it, hoping that I will keep playing as the days go by. This goes against the law of addiction protection.

Dear marinacastri1912,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain what reason for self-exclusion did you give to the casino?
• Have you informed that casino about any gambling problem?
• Is your account currently blocked?
• Could you please explain what the disputed amount of $5000000 refers to in this situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning, I did indeed expressly ask the casino to self-exclude me for an indefinite period of time. They offered me other options, so that it would not be for life. I did indeed inform them of the reasons, I was playing a lot and I already considered it a problem. As for the amount, it has no relation whatsoever, since the page does not allow me to publish without putting an amount. The account is still open, they still haven't blocked it.

Thanks for your reply.

Please send me your self-exclusion or account closure requests, and any replies made by the casino support. My email is tomas@casino.guru

Dear marinacastri1912,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.