mBitCasino - Player’s account was closed.

I  was told that I made multiple accounts but this is my first time even making an account with an online casinoI asked them to show me the duplicate account that I supposedly made and I'm assuming they just block me cuz they haven't answer me I also asked them why they didn't tell me when it first made the account that I already had another account instead they waited until I won that I couldn't cash out or that I had another account that is not true because I don't have any other account.

Dear Mario,

Thank you for submitting your complaint. I’m sorry to hear about the issue with your account. I would like to know if you sent documents for verification. I am asking about it, because I would like to know if your account might have been closed based on the information in your documents or not.

Thank you in advance for a reply.

Best regards,

Kristina

no i didnt they didnt ask me for none of that since i deposited bitcoin and not with a credit card. 

Hey Mario,

I contacted mBit Casino, so hopefully I will receive some answer soon. I will let you know.

Thank you for being patient.

Hello Mario,

On January 25 2020 you asked for a different account to remain active, all duplicates accounts have been closed.

Hello Mario, mBit Casino,

I am sorry Mario, but the mBit Casino provided us with proof that you created multiple accounts, therefore we are rejecting this complaint.