Thank you for your reply, askiba. Please note that the casino has the full right to perform an account check prior to processing any withdrawal. Unfortunately, there is not much more we could do about it and there are no unified rules regarding how much such checks should take. In some casinos, it can be done within hours, and in others within days, depending on the pattern and extent of players' gameplay.
Furthermore, although I understand your point of view, it seems your winnings can only be considered potential right now, therefore we cannot proceed with this complaint. I can only recommend that you give the casino a few days to complete the security check. I will keep this complaint open, so please keep us informed about any further developments. Thank you for your understanding.
Thank you for your reply, askiba. Please note that the casino has the full right to perform an account check prior to processing any withdrawal. Unfortunately, there is not much more we could do about it and there are no unified rules regarding how much such checks should take. In some casinos, it can be done within hours, and in others within days, depending on the pattern and extent of players' gameplay.
Furthermore, although I understand your point of view, it seems your winnings can only be considered potential right now, therefore we cannot proceed with this complaint. I can only recommend that you give the casino a few days to complete the security check. I will keep this complaint open, so please keep us informed about any further developments. Thank you for your understanding.