The player's withdrawal is delayed for over a month. The complaint was closed as unresolved as the casino has no reaction policy.
Maximal Wins Casino - The player's withdrawal is delayed.
Black points: 112
Amount: €400
Maximal Wins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
Maximal Wins Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
As has already been read in other complaints, I am repeatedly put off regarding the long waiting time for the requested payout. I have fulfilled all bonus conditions and had the player account verified immediately. Unbelievable how you get ripped off. Is there a chance to take legal action against them?
Payment has been pending for more than 6 weeks
Automatic translation:
Public
Public
2 years ago
Hello Murat,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Maximal Wins Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first ever withdrawal request in the casino? Did you receive a confirmation that you are verified? Did you use any bonus to accumulate your current balance?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello. It's my first withdrawal request. I met the bonus requirements and it was converted to real money. My player account was verified at the beginning. I received a notification to that effect at the time.
Automatic translation:
Public
Public
2 years ago
Dear Murat,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
