Malina Casino - Player’s withdrawal request is delayed due to verification issues.

They refuse to pay and constantly claim that they haven't been able to verify my details yet. I wrote to them, offering to send my personal documents, but they said they don't need them. How do they plan to verify my information then? This kind of behavior is infuriating, and many people like me have shared their negative experiences on Trustpilot. How can a company like this operate without consequence? Who can I turn to for legal help with this issue?

Dear Tomidarts,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that incomplete verification is causing a delay in processing your withdrawal?
• Could you please advise which documents you have already provided and when exactly you sent the last one? 
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Tomidarts,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.