The player from Greece had been waiting 4 days for a 120 euro withdrawal, with the casino citing a high volume of withdrawal requests as the reason for the delay. They had asked for patience in the matter. The issue was resolved, with the player confirming that the first withdrawal was received and the remaining withdrawals followed shortly after, albeit 4-5 days late. The complaint was marked as 'resolved' in our system.
Malina Casino - Player experiences delayed withdrawal.
Amount: €120
Malina Casino
Safety Index:Very highSafety Index
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9.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
I've been waiting for 4 days for them to deposit 120 euros, and they keep saying that there are many withdrawal requests and they can't confirm all of them in time. They're asking us to be patient. Imagine if I had to wait for an even more serious issue.
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1 month ago
Dear nenourakos,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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1 month ago
Translation
I just received the first withdrawal he made 4 days ago there are still 2 left which were made 3 days ago we are on the right track 😂😁
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1 month ago
Translation
And today they came in and the rest everything is fine, it's just 4-5 days late
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1 month ago
Dear nenourakos,
Great news :) We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Petronela
Casino.Guru
