Magical Spin Casino - Player’s withdrawal has been cancelled.

Dear Halil,

Thank you for submitting your complaint. I’m sorry to hear about your problem. Please could you confirm that you have played your winnings? I’m not sure how we could help you in this case. 

Since you stated yourself, this is your 5th negative experience with a casino licensed by Curaçao, I would strongly suggest to check our recommended casinos for players from Netherlands: https://casino.guru/top-online-casinos#tab=RECOMMENDED. To make absolutely sure you see the most suitable casinos, check your language, country and, most importantly, license preferences.

Please let me know, if there is anything, I could do for you, otherwise, I will be forced to reject your complaint. Thank you for your understanding. 

Best regards, 

Petronela

hi petronela. just look at the screen shots and read the chat transcript if that is not scam i dont know how scam would look like.

i submit 2 withdrawals get immidiatly a confirmation email and asking for documents

why should the system send a confirmation email if it can detect a unverified account.usual you get error you cant withdraw  and request to verify account.i am sure this guys cancelled manually the payout 

and due delay and stalling tactics hope you play it away wich i did unfortunatly.

i know for sure even if i did not play it away  i would not get it either .if they wanted to  pay they could have done  it  the next day as service to a new customer.

i found several complains were they use many excuses to avoid paying winnings.some platforms have blacklisted them for predatory terms .

The casino has no gaming license wich makes them just a commercial business and can operate in the e zone on curacao for 2000€ a monthly fee.they have no right to verify the accounts of players even their term and coditions are worthless without a gaming license .curacao dont regulate casinos.magical spin should have proccesd my withdrawals immidiatly without the excuss to verify the account first.it is just a commercial busines they decieve and lure players into their scam.and you should stop recommend these casinos on your site.

i want my fairly winnings 3700€ refunded.

closing account and since then no response to any emails shows clearly their faudulent intentions .

Dear Halil,

Once again, I’m sorry to hear about your problem. Since you have played your winnings and you’re planning to close your account, there is not much we can do for you. As I mentioned before, please check our recommended casinos and I truly believe, you will find the most suitable casino with all the requirements which are important for you. If there is anything else, we could do for you, please do not hesitate to contact us in the future. At this time, I’m forced to reject your complaint. Thank you for your understanding.