LVbet Casino - Player’s struggling to complete account verification.

LVBET.COM ROBBED ME OF $10,000 BEWARE ALL AND DO NOT USE THIS PLATFORM! (THIS IS A REAL REVIEW). 

I am from Toronto, Canada. 

Joined LVBET.COM about 3 weeks ago. I deposited first few times and lost, then after another deposit my deposits total was then at $8000. 

I then got a lucky win from a game and sports balance was $10,000 putting me a profit of $2000, since I had deposited 8k over a space of around a week. 

Here comes the nightmare now, well maybe not as yet because sportsbooks asking documents is normal procedure. 

I provided, proof of bank cards, proof of id, also latest available 3 months bank statements. 

To then be asked for a bank statement that was not even cycled because the month had not finished. I went to bank to let them know and they printed off a statement month that had not even finished, stamped the statement for me and I sent it to the lv reps for them to tell me they do not accept copied documents even though online banking did not have access to what they requested and it’s a stamped bank document. 

Fast foreward to them making me wait for statement to cycle to online banking about two weeks later while they hold 

My 10k. 

Also to add, they had requested me sent the URL of the page where I print statements from, page showing personal details and just ridiculous request I’ve never seen before. 

After providing all they’ve asked and thinking my $10,000 would finally be on its way I am now being asked for tax return bill and corporate information. 

Even though I’ve supplied them 

With my corporate account statements and articles of incorporation. 

MY CORPORATE ACCOUNT AND COMPANY HAS NEVER DEPOSITED ON THE LVBET PLATFORM AND THEY ARE TRYING TO STEAL MY MONEY. SOMEONE PLEASE HELP ME. 

I HAVE NEVER HAD A SPORTSBOOK DELIBERATELY STEAL MY MONEY, STAY AWAY ALL!!! 

My personal bank account is only one that has deposited and I gave them standard information usually asked for and more only to have excuses made and tax returns being requested over $8000 deposits and being ahead $2000 I am receiving issues. 

I will be contacting the board and leaving reviews everywhere possible. 

LVBET.COM IS A SCAM! 

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I EVEN ASKED THEM TO PERMANENTLY CLOSE MY ACCOUNT WHEN I SEEN THEY WERE DELAYING MY FUNDS AND REQUESTING NOT NORMAL 

THINGS. 

THEY THEN CLOSED ACCOUNT FOR ME AND SAID THEYD SEND ME MY MONEY ONCE THEY GET LATEST STATEMENT. I HAD TO WAIT FOR A CYCLED STATEMENT THAT CAME IN YESTERDAY TO ONLY HEAR WE NEED YOUR TAX RETURNS NOW FOR CORPORATE ACCOUNT. 

Keep in mind corp has never deposited and account has funds clearly moving through it which statements show and company making consistent payments. 

With only $8000 deposited this is the nightmare I am going through. Just imagine they would have kept taking more if I was to continue losing. 

I got lucky on my last $1000 at that moment and won back my money for a $2000 profit. Only to have this website steal my funds that is rightfully mine. 

PLEASE SOMEONE HELP ME! 

Thank you 

* 

Now my account is closed permanently because I requested them to do this and was told funds would be sent after I send the statement in only for them to lie to me. 

My funds are being withheld in a very evil 

Manner now, going to contact the board next. 

PLEASE I SOMEONE HELP ME. 

GOD BLESS

I AM A REAL PERSON AND REVIEW IS 100% ACCURATE AND REAL

Dear Win777777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. As you might know, our Forum Casino.Guru, deals with the complaints regarding online casinos only, not sports betting. However, since this issue seems to be related purely to unsuccessful account verification, we will try to help you.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that providing the Bank statement seems to be the only obstacle standing between you and your winnings? Is there any relevant communication that you could forward to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

Good Afternoon,

Thank you for looking into my case, I am at my wits end with this platform.

As I said before, it wasn’t until I had won that my documents were requested. There are three different sections in which they make you verify.

*Proof of Id (Eventually Approved)

*Proof Of Address (Eventually Approved)

*Source of Funds (3 months bank statements) (Still in Delay) (Over a month now) (In this section on platform I uploaded at least 50-80 documents you can see in support they would deny)

I provided all of these documents, was then told I needed the (Jan) bank statement specifically (Month I had joined), even though that statement wasn’t cycled at the time to further delay me.

I was told this is all that was needed to release my funds to me and it would have to be from online banking and that a stamped and dated statement wasn’t good enough because they don’t consider it original.

January statement finally cycles and I provide it to them, only for them to next request me provide;

*the "URL" link for the statements where they are downloaded from.

*page showing personal banking details

*3 months Corporate Statements (Corportate account has never deposited on the platform, corp account shows clearly makes consistent payments to personal account to show affordability I assumed why it was asked for and it does).

*URL link for corporate statements and personal details showing.

You’d think with sports betting over a decade on many platforms you might have seen it all but think again.

Even with it seeming very strange that I was asked for Corporate statements and it being it’s own entity, I still complied and provided it, as well as my Articles Of Incorporation (Registered Since 2017) additional without being asked I provided that.

To answer your question, I provided the 3 personal bank statements as asked, with them saying that was all that was needed, only for them to keep prompting for more new things afterwards, even though they can see clear affordability.

Here we are today, they are suggesting they’ve received the documents and now want a most recent "TAX RETURN BILL" from me in order to receive the funds now.

Ive explained to them that my accountant is currently in the process of gathering all receipts and arranging taxes to be brought up to date and filed.

I’ve never heard of in my life a casino, withholding funds from a player because there taxes are not filed up to date, I do not see anything in the terms and conditions suggesting this either.

THANK YOU FOR POSTING MY CASE, I WOULD JUST LIKE THE FUNDS THAT ARE RIGHTFULLY MINE. THE $10,000 CDN HAS BEEN HELD ALMOST A MONTH NOW AND $8000 OF THE FUNDS WERE DEPOSITS AND I WON MY MONEY BACK WITH A $2000 PROFIT.

STILL GOING THROUGH A NIGHTMARE WITH LVBET.COM, I WILL SEND YOU CORRESPONDENCE VIA EMAIL OF THEM ASKING FOR THESE THINGS. A recent tax bill? Smh

LVBET.COM PLEASE GIVE ME MY MONEY AND DO THE RIGHT THING.

Thank You

Thank you very much, Win777777, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you

Hello Win777777.

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case.

Could you please explain why the verification procedure takes so long and why the casino is asking for so many unnecessary documents?

We would like to ask LVbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Win777777.

I tried contacting a different person via Skype.

I am extending the timer by seven days. If the casino fails to respond in the set time frame, I will close the complaint as ‘unresolved’.

Thank You Matej,

The $10,000 CDN is still being withheld from me.

Dear player,

Apologies for my late reply.

We are now looking into this case and will get back to you as soon as possible. While I try to gather more information, please note your recent tax return for was denied and this needs to be submitted once again to get through the KYC procedure.

Should you need a prompt reply feel free to contact our dedicated support team on email or live chat.

Thanks in advance,

LV BET Team

Dear Win777777,

Could you please resubmit your tax return document to the casino? I hope this fixes the issue, and you will be able to withdraw your winnings.

Hi Matej,

I am unsure why you extended the timer again a second week for "LVBET" when the week had already passed, just for them to reply back with the unnecessary document they are asking for.

Ive sent in my id, personal bank statements, corporate bank statements, proof of deposit, proof of address, url for personal page, url for corporate page (account as never deposited and this was requested), articles of incorporation, the list goes on…..

Please close case as unresolved seeing that lvbet does not want to pay me after supplying all that is mentioned. Have this affect there rating please.

thank you

lvbet please give me my money I’ve gave you more then enough docs and even disturbing information you requested I gave you.

the tax return I sent in, is from 2018 I believe was the last time personal and corp has been paid.

personal and corp are in the system

with government, I’ve sent in the returns I have already and anything afterwards is being brought up to date by accountant. I should not have to wait until that is done to get the funds. I can use those funds toward my taxes and it’s being withheld.

*

If every time you send in documents that sportbook request and they prompt you multiple times as if it’s the last thing then keep asking for more, they obviously hoped there was some form of unnecessary document I wouldn’t have.

IVE NEVER SEEN THIS IS MY LIFE AND IVE USED MAJORITY OF THE BOOKS. NOT ONE HAS DID THIS, LAST YEAR I WON OVER 300K ON SELECTBET.COM AND NOT EVEN THEY TRIED THAT BEING LOCATED IN CURACAO.

Fyi - I’ve resent to lvbet staff the current tax returns I have available that are paid for in full and show gross income for the year, payments to the government for balance owing clearly showing it’s been paid for the year term sent in.

I also asked them to close my account before it was closed when I seen the unnecessary documents being requested one after another, so there is no way for me to log into the account if it is closed.

Thank you for help again Matej.

Good Morning Matej,

I did not read the responses properly and seems like lvbet and you mentioned to resubmit the NOAs previously submitted.

Ive resubmitted them and this time attached;

*

Full Length Personal NOA

*

Full Length Corp Income Tax NOA

*

Full Length Corp (GST/HST) NOA

All for 2018 Tax year paid.

As I’ve said before accountant is still in process up bringing filings up to latest date and I pray to god after resubmitting as requested I can finally have the funds that are rightfully mine sent to me.

thank you again Matej, going to forward you the NOAs I sent into them as well.

lvbet please release my funds I am at my wits end, only other option is to hire a lawyer next, I beg you to please end this nightmare.

thank you

Dear player,

Our verification team has resent once again the email detailing all the necessary documentation.

Unfortunately you are failing multiple times on providing an adequate tax return form from last year. We have perceived you are doing everything possible not to send this which is concerning to us.

We kindly ask you to send across the correct information to avoid this back and forth messaging which is not heading anywhere.

Best wishes,

LV BET Team

Dear LVBET,

Your terms and conditions clearly state in regards to source of funds, "any other clear evidence that would support affordability with one of the following."

You have 5-6 different options of documents that can be used towards "source of funds" and I gave you "bank statements" that show affordability, this is one of the options listed for proof of "source of funds".

You were also sent the proof of corporation which you requested additional and it was sent, showing that it pays dividends to personal account via both "corp and personal statements sent to you", articles of incorporation (Registered since 2017 sent to you", notice of assessments for personal and corp which are in the system with government (filed and last paid in 2019 ), all sent additional when the bank statement alone is enough for source of funds.]}

As I said before I also won 300K+ from SelectBet.com last year and was being paid out $7700 weekly because of there terms and conditions, until they decided to eventually pay me out in full when 90k was remaining.

You are putting me through a nightmare for the last 2 months now over only $8000 cdn in deposits with your platform and I am only up a profit of $2000 of the 8k I deposited (10k cdn total).

You are not operating out of good faith considering all the documents I’ve sent you over the last few months now, which qualify for every category you’ve mentioned. (Proof of Id, Proof of Deposit, Utility Bill, Source Of Funds)

Please reconsider your position and go over all documents I’ve sent again because it has been over "200" easily to keep being denied even though they are sufficient according to your terms and conditions.

thank you

fyi - this is what your "source of funds"on the t & c "LVBET.COM" requires, one of the following to provide and I provided my bank statements which would clearly qualify one of the following source of funds.

Also provided additional information to you of corporation that never deposited once. Here is your terms and conditions you sent me, which is on your t & c.

https://lvbet.com/en/source-of-funds/. 

WHAT INFORMATION SHOULD I SEND?

This information may be in the form of:

Proof of earnings: Payslip/Director remuneration/Dividends/Pension 

A bank statement/savings account that clearly shows consistent incoming values from an identifiable source 

A Trust deed clearly showing a consistent entitlement to funds 

Dated proof of an award/payment made to you 

Other clear evidence that would support "affordability" in relation to your business with us Tax Return"

*

My bank statements clearly show more then $8000 moving through it monthly and access to finances.

Please tell me where in the terms and conditions there is any note of needing to have taxes filed up to date in order to withdraw or even deposit?

Matter of fact there are several different options for the source of funds category, such as bank statements, proof of award,deed, inheritance etc…

LVBET PLEASE SEND ME MY FUNDS THAT YOU ARE WITHHOLDING MALICIOUSLY, I AM WILLING TO HAVE ALL COMPLAINTS CLOSED ONCE YOU DO.

*

Ive resent you my banking details where to send the funds. To BMO account I’ve deposited with.

Seeing that I willingly asked you to permanently close my account before it was even closed because of the odd information you requested one after another, I won’t have access to withdraw the funds myself on your platform.

Please have this done on your end and refer to the banking details sent to lvbet support and lvbet due diligence email

Thank you

*

Matej please try to talk to them, thank you for all your help again.

Dear LVBET,

Your terms and conditions do not suggest that you are not able to withdraw or deposit or gameplay if your taxes are not filed up to current date.

You went from making me wait weeks until a personal bank statement cycled so it was from online banking and not a pdf format, to providing you that and making it seem that was last thing needed.

To next telling me provide corporate bank statements, url for personal bank account, url for corporate bank, screenshot of personal banking details. You are clearly not operating out of good faith, and I tirelessly sent you all of these things and more. 

For source of funds category I’ve given you sufficient documents already.

Also the NOA sent to you is from the "Canada Revenue Agency" showing corp gross income for 300k+ that year.

Whether taxes are filed to most current year or not, shouldn't deter or stop a player from receiving there funds, especially if under your "source of funds" category you have options suggesting what can be used such as a bank statement.

As said before my accountant is still in process of bringing taxes fully up to date but the ones you’ve received show all details for corp and personal if you needed to get in contact to confirm it’s real with "CANADA REVENUE AGENCY". 

I am not applying for a mortgage with you or asking for a loan or have some form of debt with you, your terms and conditions do not clearly say anything about having taxes fully up to date to play, deposit or withdraw at all. 

Regards,

Hi Conrod,

You keep repeating the tax returns from 2018. We need more recent dates. It makes us think, have you not been paying taxes since such year?

We still haven't received the adequate tax return form. We can reiterate what is needed as many times as you want but it is a waste of time given you are not willing to provide these documents.

In case of any help we are here at your service.

Best regards,

LV BET Team

Dear LVBET,

You've ignored and went around what I’ve asked several times.

No where in your terms and conditions does it state "taxes need to be filed to current date in order to gameplay, deposit or withdraw", please show me in the terms and conditions where it clearly states this?

I’ve thoroughly checked and added your platforms link to the page in prior reply and there is no indication of needing taxes fully up to current date and is not stated clearly if so.

Please do some due diligence and properly review your terms and conditions, they need to be changed and provide players clarity.

Not surprising, that my first time encountering a thieving sports book in all my years sports betting that this is there excuse and how they talk to you after supplying all the documentation I’ve sent in.

Considering all that I’ve sent in and how relevant each document is just goes to show your companies ethics.

You are a disgrace to the sports book industry LVBET, You will not last long.

Please send me my funds and stop making excuses, I’ve never encountered this in over a whole decade trying over 50 platforms, YOU ARE THE FIRST TO EVER DELIBERATELY STEAL MY FUNDS.

IN CANADA IT IS NOT MANDATORY TO HAVE TAXES FILED TO CURRENT DATE FYI, IF GOVERNMENT AND BANKS ARE STILL WORKING WITH ME, WHO ARE YOU TO DECIDE WHEN MY TAXES ARE FILED.

YOU ARE NOT MY ACCOUNTANT, THIS IS NOT AN AUDIT AND EVERY DOCUMENT I SENT YOU IS ABOVE BOARD, WHICH IS WHY YOU HAVEN'T SAID NOTHING BAD IN REGARDS TO ANY DOCUMENTATION IVE SENT YOU.

PLEASE RELEASE MY FUNDS, I WILL NEVER GIVE UP AND WILL GET MY MONEY THATS RIGHTFULLY MINE FROM YOUR EVIL SPORTSBOOK PLATFORM.

Thank you

*

fyi - Address registered on file is a property I own in my name and is under interim occupancy, once mortgage starts I will need to have taxes filed to date in order to secure a mortgage for my property.

I have my purchase and sale agreement from 2017 and still own it. What is there really to hide if I have property in my name?

Last time taxes paid was in 2019, it is not not normal for a year or two to pass and taxes not filed in Canada. Also considering that there is a global pandemic, Canada revenue agency is actually offering relief to people that file late, and will waive any late fee payments if Covid affected you or your company.

Please reconsider your position, I want nothing to do with your platform and want to go my way. 

thanks

*

Also just sent you proof via email to due diligence and lvbet support showing that I own the property listed on my address on players account.

*

Sent you a copy of the proof as well Matej

Dear casino representative,

There are many ways how to verify the players. As Win777777 mentioned, these days, people use options to postpone taxes, and there must be a different way how to finalize the KYC.

So please find the alternative documents which will be satisfactory for you.

Dear all,

As previously stated the underlying documents will not suffice to complete KYC requirements and we need the most recent tax return to proceed accordingly.

We hope to have informed you sufficiently.

Best,

LV BET Team

Dear LVbet Team.

Tax refund documents usually people get once per year and as Win777777 mentioned, because of covid now Canadian (but also people from other countries) can postpone paying taxes.

Except for the tax return document, which document is sufficient for you to complete KYC?

(The same situation if you ask for a driving license but the player never had one - why the player should now make a driving license, you should ask for alternate documents - that make sense)

Dear LVBet,

Ive sent you documents of the sale of my property, that I own in my name along with proof of deposit from the new purchaser, in hopes this can help.

Also attached the bank details where I’d like the $10,000CDN on players account sent to.

Both the address on sale contract of my property and bank info is connected to my players account on LVBet.com

Drivers Licence and Utility also attached again incase.

Thank You

*

I am willing to have case closed as resolved and remove all negative reviews I’ve left in regards if you do.

Hi Conrod,

Thank you for forwarding the relevant documents.

We are now looking into this and will get back to you as soon as possible.

Best regards,

LV BET Team

Hi again,

We received the following update from the verification department:

"sent doc with sales of property, in March 2022, documents rejected, as per previous notes recent Tax return is needed"

Please be advised we still require a proper tax return form as we have informed in several occasions.

We are willing to help you out to get your well deserved winnings but you do need to cooperate for this to work out.

We hope to have informed you sufficiently.

LV BET Team

Dear LVBET,

YOU ARE A COMPLETE DISGRACE TO THE SPORTSBOOK INDUSTRY AND CLEARLY DISREGARDING ALL THE RELEVANT DOCUMENTS SENT IN, THAT HAS CLEARLY BEEN MORE THEN SUFFICIENT.

IF THE GOVERNMENT "Canada Revenue Agency" IS NOT FORCING ME TO HAVE A TAX BILL FILED TO RECEIVE MY FUNDS, HOW CAN YOU EXPECT TO DO THIS TO ME?

YOUVE BEEN TOLD SEVERAL TIMES THAT THERE IS RELIEF FOR LATE FILING OF TAXES AND NOT ONLY FOR RESIDENTS IN CANADA.

I HAVE REAL ASSETS IN MY NAME AND SHOWED YOU A SALE OF MY PROPERTY, THAT I WILL HAVE TO PAY CAPITAL GAINS TAX ON TO CANADA REVENUE AGENCY NEXT YEAR AND THAT IS IN THE SYSTEM.

THE SAME 400K BEING PAID OUT TO ME FOR MY PROPERTY IS NOT BEING WITHHELD FROM ME FROM THE GOVERNMENT BECAUSE MY TAXES ARE NOT FILED TO DATE SO HOW CAN YOU DECIDE TO DO THIS AND YOUR TERMS AND CONDITIONS DO NOT EVEN REFLECT YOUR DECISION, OR HOLD ANY MERIT.

FUNDS WILL GO DIRECTLY TO SAME BANK ACCOUNT IVE SENT YOU THAT I DEPOSITED WITH.

I PLAN TO HAVE TAXES FILED AND PAID ONCE I HAVE THE PROPER FUNDING TOGETHER, SO I CAN MAKE A PAYMENT AT THE SAME TIME AND NOT ONLY BE FILED, AS THERE IS PERSONAL & CORPORATE TO BE TAKEN CARE OF.

PLEASE SEND ME MY FUNDS, ITS AS IF YOUR A EVIL DEVIL WORSHIPPING COMPANY.

LVBET.COM REPS & TEAM HAVE NO HUMILITY OR ACCOUNTABILITY YOU WILL NOT SURVIVE OFFERING DEPRESSING AND UNETHICAL EXPERIENCES FOR PLAYERS.

YOUVE PUT ME THROUGH A NIGHTMARE FOR OVER 2 MONTHS NOW.

IVE NEVER SEEN THIS IN A WHOLE DECADE, ALL MY DOCUMENTS ARE ABOVE BOARD AND CASINO GURU IS AWARE.

Thanks

*

Ive sent in my purchase and sales agreement to lvbet support and due diligence email and to you as well Matej for the same property, to show proof of ownership since 2017.

Dear LVbet Casino Team,

Do you understand how silly is to stick to only one document that Win777777 cannot send to you right now simply because he postpone paying his taxes? You should find an alternative document (Tax return from last year, for example, or another similar document)

I would strongly recommend asking alternative document.

Win777777, please get in touch with MGA (Casino's regulator)

https://www.mga.org.mt/support/online-gaming-support/

I believe they will be able to help you with making a binding decision about this case which the casino must obey.

Good morning all,

Thanks for your reply.

I will get in touch with the team that is responsible for the checks to ensure that we can treat this customer fairly in the process of further verification, however if customer is unhappy and believes that in his best interest is to follow our external complaints procedure, he has the full right to follow this path as advised by Matej.

Have a nice day.

Marco from LV BET

Marco, we talked about this complaint internally, and we believe that any casino shouldn't be stuck to one specific document, especially if there is a valid reason why the player can't provide it. Tell Conrod which alternative document you want, and I am sure he will do the maximum to provide it. I believe we don't ask so much...

Matej, I am glad you discussed this internally. Yet we have meticulous guidelines to follow when it comes to player verification and we are not willing to put ourselves at risk for this case.

Please read thoroughly the following arguments about this complaint:

• User was not promised we will release the funds at any point, and was clearly informed that SOF check must be completed prior to the withdrawal

• User provided huge number of irrelevant or outdated documents in wrong format, converted to pdf from a screenshot or a scan- when clearly advised to upload original documents in correct format

• Above files were not indicating where the funds are coming from, no clear income visible- incoming transactions were untraceable.

• User kept creating an unnecessary delay by repeatedly providing large amount of duplicated, irrelevant documents.

• User sent numerous contradicting e-mails, first informing us: "My source for January had came from selling my Jewellery to the pawn shop.", however he failed to provide a proof that sold goods were purchased with funds coming from legitimate, recognisable source".

• When asked for the most recent tax return form to complete SOF and pay out the remaining balance user failed to provide it stating "2020 and 2021 accountant still getting everything together to file for corp and personal." Then informed us: "Last time taxes paid was in 2019, it is not not normal for a year or two to pass and taxes not filed in Canada. Also considering that there is a global pandemic, Canada revenue agency is actually offering relief to people that file late, and will waive any late fee payments if Covid affected you or your company."- however, still no proof of completing the form and waived fees received.

• It is important to note, that if any relevant documents were received, we would not ask for additional ones to be provided, as last thing we want is to hold up the balance on the player account and create misunderstandings.

There is nothing else we have to say from our end. We encourage this player to submit an official complaint via MGA.

Please make this reply private as there is sensitive information disclosed.

Sincerely,

Marco from LV BET

*KEEP PUBLIC PLEASE*

DEAR LVBET,

What do you mean I was not promised my funds would be released to me?

I had bank statements requested for a month that was not even cycled yet, even though I had sent you my most recent 3 months available.

You said you wanted a month that online banking didn’t even have available, I guess to confirm my direct account is depositing? Even though the proof is there from account details and card photos.

This was the last item for "source of funds" you would think, went and got it from the bank, told them the situation and they even stamped the statements online banking didn’t have cycled as yet that they had to directly print off there systems to get me.

I fulfill the request, you then tell me it needs to be from online banking, even though the bank had stamped and dated each page.

Once I finally got the cycled statements from online banking, waiting weeks for new month to start and online banking to generate, I submit it and then this happens.

You then request me "urls", "screenshot of personal details on online banking" "3 months corporate bank statements", literally trying everything in your power to delay my withdrawal and funds.

I then ask you to close account permanently for all the ridiculous request, and you email me back saying am I sure I want to permanently close and I said yes.

Like an idiot, I then send you all of that info above you requested and more, as well as articles of incorporation registered since 2017.

Youd think it would finally be over, now it’s needing Notice of assessments ? For what?

$8000 cdn?

last notice of assessments filed and paid are in 2019, sent to you. Receipts I’ve shown you for that watch is from 2018 in my name, the condo that is sold in my name, with the sale contract with new buyers certified cheque deposit I sent you. Condo was purchased from me in my name from 2017 and taxes have been paid on those funds.

You have notice of assessments for those years, you have my receipts, you have my bank statements, you my contract for the sale of my condo which is now firm, you have new buyers certified cheque, you have the receipt for the watch, you have the receipt for my loan, you have so god damn much you evil company.

PLEASE GIVE MY MY FUNDS

I only deposited $8000 CDN in total over a 1 week span roughly and nothing more on your platform.

This is a result of me winning my money back with a $2000 profit to bring balance to $10,000 cdn and your creating foolish excuses that aren’t even factual.

I supplied you with bank statements for the account where the deposits came from, my personal account.

You clearly are operating off poor ethics.

For every month, you can see payments labelled "RGG" to personal account and other deposits or payments coming in.

Which is why you then requested corporate info ,after I said my company "Real Gains Group Inc" is the one that is making dividend payments to my personal account, are you aware you asked me to disclose corporate bank statements that I didn’t even deposit with.

Those same corporate bank statements show the payments being sent to personal account, and you have both corporate and personal bank statements for the same month to identify it.

For every month on every bank statement which you have there’s over $10,000 cdn or more moving through account.

In regards to the jewellery your mentioning, after going to the bank and getting you stamped bank statements that you still wouldn’t accept because they were not cycled from online banking to create further delay.

I started to send you more information and proof of goods/assets I own In my name.

I even sent you a receipt for the watch I purchased in 2018, along with my loan receipt for watch.

That is not all of the funds I even had access to and to think this is over $8000 you have me in shambles for my funds that are mine sending you my whole life.

At some point you’d think with everything I sent you, even with it being so disturbing what you asked, you would put sense with sense at some point.

Ive thoroughly complied with you, like you are Canada revenue agency, it’s disgusting at this point.

Please keep this chat and my responses public Matej, I would like to save others from this company LVBET.

LVBET NEEDS TO BE SHUT DOWN, YOU ARE PETTY THIEVES, OVER $8000 CDN DEPOSITS YOUR WITHHOLDING A $2000 PROFIT GAIN.

PLEASE SEND ME MY $10,000CDN YOUVE WITHHELD FOR OVER 2 MONTHS.

I SUPPLIED YOU ALL RELEVANT DOCUMENTATION, YOU ARE FRAUDS AND YOU WILL NOT LAST LONG IN THIS INDUSTRY STEALING PLAYERS FUNDS THAT COMPLY AND SEND YOU ABOVE BOARD DOCUMENTATION.

IF IM SELLING PROPERTIES IN MY NAME, HAVE ACCOUNTS AND EVERYTHING I SENT YOU CONNECTED TO MY NAME WHAT IS REALLY NOT RELEVANT ABOUT IT.

IVE GIVEN YOU MY WHOLE LIFE AND PERSONAL INFO IN DETAIL TO DUEDILIGENCE EMAIL AND SUPPORT EMAIL TO HAVE A THESE FOOLISH RESPONSES BACK IT REALLY SUCKS.

GOD BLESS

Please effect "LVBET’s" reputation rating negatively and anything else possible Matej.

Thanks again for trying to help

Dear Conrod,

If you still didn't, please file an official complaint to MGA.

https://www.mga.org.mt/support/online-gaming-support/

And let me know when they reply to you.

Hi Matej,

I still have not filed official complaint to MGA in hopes LVBET would resolve the issue, I will put complaint through today and let you know once I hear back from them.

Thanks

Good morning,

We will reiterate was has previously been said. Conrod please submit a complaint via MGA and we will take it from there.

Thanks in advance,

LV BET Team

Good Morning Matej,

Complaint has been filed to MGA and I also provided them the link for this chat.

Thank you

*Complaint sent to MGA is added below, so that other people are aware and can be potentially saved from this thieving platform "LVBET.COM".

Dear MGA,

I joined Lvbet in late January, within a week span I deposited $8000 cdn in total on platform in deposits and was losing with each deposit daily, on final deposit in the week for about $1000, I then won the $8000 back with a profit of $2000 to bring player balance to $10,000 cdn.

I was already trying to verify account during the week and kept having simple documents denied, with them saying either that it can’t be converted to pdf document or that it can’t be a screen shot, just strange things.

Eventually with long delays from lvbet I was able to get the proof of id, proof of address verified.

Last item to verify was "source of funds". 

Even though I had supplied the 3 most recent bank statements available through online banking, and them seeing my withdrawal was requested.

They then asked me to provide a bank statement for a month that was not even cycled through online banking yet to further delay me. 

I went to the bank and told them the issue and they printed the current month statement off for me directly at the branch even though the month had not finished and stamped and dated each page for me of the statement.

I sent it in to Lvbet, this bank statement shows the deposits to them from the bank account and also all statements sent, show 10k+ moving through it monthly to show affordability.

I was then told they would not accept the bank statement that I had got from bank stamped and dated because it was not from online banking and would need to be original through online, further delaying me weeks because month had not finished.

Fast foreward to statement finally cycling and sending them it, for them next to request me;

Url for personal bank page where statements printed from, screenshot of personal details page, 3 months corporate bank statements "even though corporate account has never deposited on the lvbet platform

this was requested". 

Url for corporate statements page, screenshot of personal details just a ridiculous list of things.

I ended up complying right away and sending the information to them and more, including articles of incorporation registered since 2017.

Corp bank statements show it makes dividend payments to personal account regularly to identify payments going personal account.

Companies name is RealGainsGroupInc, payments going to personal from corp show "RGG" labelled and all documents are above board.

Even though I found it disturbing corp docs were being requested I still complied and sent more then I’ve ever sent a SPORTSBOOK in over ten years, very strange.

After supplying all of the documentation mentioned, and items being requested one after another with me complying.

They then request from me "a most recent tax return bill". 

It was almost as if they were delaying and hoping there would be a document I didn’t have even though I complied and all docs already sent were above board and each time they made it seem like it was the last item to send or a silly excuse.

I informed LvBet that the latest tax return bill I have is from 2019 and that my accountant is still in process of gathering my receipts and bringing taxes up to date, and that should not hinder me from receiving my $10,000cdn that is rightfully mine.

No where in the t&c does it say that taxes need to be filed up to date in order to deposit withdraw or gameplay.

Also informed them that there is relief from Canada revenue Agency at the moment for late filing because of the global pandemic.

I sent them my NOAS from 2019 for corp and personal, which are registered in the system with CRA. and show paying taxes for 160k for personal that year and 150k for corp.

Also sent them proof of property I own in my name and the sale of it, with sale contract and certified cheque from new buyer, I’ve owned this since 2017, same address registered on lvbet account I own the property.

Sent them proof of other goods/items I own such as my watch in my name with receipt from 2018, as well as loan receipt I got for it after acquiring a loan when I seen I was receiving strange issues with them.

If the government, bank and everyone is still operating normal with me and allowing me to file and pay when properly prepared and not holding any of my assets over a tax return not being to date, then lvbet should not either, especially if there is not clarity in regards to having taxes filed to date in order to withdraw funds.

I’ve made complaints on many of the SPORTSBOOK review sites, but the main one that has been helping me is called "CasinoGuru", I will attach the link below of the chat with them and lvbet.

Thank you for looking into my case,

God bless

https://casino.guru/lvbet-casino-player-s-struggling-to-complete-account

We are closing this complaint as unresolved with status: waiting for the regulator's decision.

We will reopen the complaint again when the regulator makes a final decision and close the complaint accordingly.

Dear Conrod,

We hope you are doing well. We wanted you to provide an update regarding this case, which was previously marked as "Waiting for Regulator" on our website. Your complaint has now been reopened, and we are eager to know if there have been any recent developments or resolutions since our last communication.

If the Licensing Authority has resolved your case and ruled in your favor, we kindly request you to update your complaint within the thread. Alternatively, if the ruling favored the casino, your input is equally valuable. We understand that some time has passed, but updating your complaint will allow us to take appropriate action, such as issuing black points to the casino in case the ruling is in your favor or warning other players and users about instances where the Authority supports the operator.

Thank you in advance for taking the time to reply.

Dear Win777777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear LVbet Casino,

We hope this message finds you well. We are writing to address a previous complaint on our website that was marked as "Waiting for Regulator" and subsequently closed. However, we have now decided to reopen this case to inquire if there has been any progress made since then.

We attempted to reach out to the player regarding their complaint, but unfortunately, we did not receive any response. Before proceeding further, we wanted to inquire if you have any records of this issue being resolved by the Licensing Authority in the past. Any updates or information you can share with us would be of great help. Please direct any relevant communication to the following email address: matej@casino.guru.

We understand that some time has elapsed since our last communication, but your cooperation in providing us with any relevant details would be highly appreciated. Thank you very much in advance for your assistance.

Dear Matej,

The situation is unchanged, the MGA complaint was never submitted. There are no relevant updates we could share.

Best Regards,

LV BET

Thanks for the info.

Regrettably, we have not received any communication from the player. Despite acknowledging that our last interaction occurred some time ago, we aimed to appropriately revise the complaint's status and classification based on the elapsed time. Regrettably, without the player's input, this becomes impossible, leading us to close the case as "rejected." 

The player is welcome to reach out in the future, should they wish to reopen this complaint. We can appropriately reclassify it upon submission of substantiating evidence of the Licensing Authority's verdict. Until then, we appreciate your understanding.

We’ve reopened this complaint at the request of Win777777. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear LVbet casino representative,

According to Win777777's recent email, it appears that he has submitted the required documents to resolve this complaint. Can you please verify that you have received them and that they are in order?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Conrod,

Any updates? Did the casino agree to accept your notarized documents?

Hi Matej,

After sending in the requested 2021 NOA to LVBET that they said was all that was needed to release my funds on players balance, they further prompted me for something that does not exist, "document with stamp from commissioner".

If you recall or scroll up to previous chat from last year, when I had sent NOA’s before, the only issue they had was that the year was not sufficient, nothing in regards to a stamp.

Recently, I sent them examples of previous years of Notice Of Assessments that have been paid with the receipts to show proof that there is no such thing as a stamp from commissioner on the documents in Canada.

I have been waiting patiently for a reply the whole week from LVbet and have not heard back from them. I was under the impression they were considering and reviewing everything but time is just passing by.

I let them know that they can email the funds directly to my bank account via e-transfer/interact and supplied them with all necessary information to do so, as well as up to date identification.

If financial institutions are working with me and CRA not withholding anything from me LVbet should not either.

I have made mention today of getting document notarized if they would like.

Thank you

*

Dear LVBet please release my funds to me, I have complied with your request of getting 2021 NOA, my taxes are now above board. I was told this is all that was needed to release my winnings.

Thank You

-

Deposits in total I made with LVbet

$8000

Current balance on account with LVbet

$10,000

profit of $2000, with funds held over a year.

I have now fully complied with you and would greatly appreciate my funds sent out.

Thank you for the update.

Please inform me if there would be any issue with the notarized version of your documents.

Thank you,

I will keep you posted, I was told it has been sent to the relevant department by Due Diligence team with Lvbet.

They said they would get back to me within 48 hrs.

It has since been past the time I was told (60+hrs approx), just trying to be patient now seeing that I’ve sent everything requested.

Going to send a follow up email to them, hopefully all will be resolved today

Sure, please inform me when they have made a decision on whether to release the funds or not.

Dear LvBet

To whom it may concern,

I have sent you all requested documents (2021NOA) with additional requested notarization of document.

I still have not received my balance on players account of $10,000.

I was told my documents were sent to relevant department by DueDiligence on (Dec29th), I then followed up again and was told on (Jan12th) "

Please be advised that your case was forwarded for review, however this may take some further time before we can get back to you.

Thank you for your patience and cooperation.

.

 (It has now been several weeks, almost a month)

I have been trying to be patient and I ask you to please forward my balance on account to me, I have fully complied with your request and it has been quite some time since.

$8000 of the money was from my own deposits of money I lost and won back, I have only a profit of $2000 with your platform out of the $10,000.

Please do not withhold my funds any further.

Thank you

*

Attached - Drivers License 

Attached - 2021 Notice Of Assesment (CRA)

Attached - 2021 NOA (Notarized)

Dear LvBet,

I was also told on Jan 9th that you would get back to me within 48 hrs with regards to this. (It is now Jan 22nd)

*Please resolve my matter, I did as asked of me and this is beyond frustrating now.

This was your email;

"Hello Conrod,   

thank you for providing the document. 

It has been forwarded to the relevant department. We will get back to you within 48 hours, we hope for your patience."

Dear LvBet,

It's it now approaching another week that I have not received payout of balance on account.

Can you please pay my account out to me, I've fulfilled your request and would like my funds.

I am trying my best to remain patient and keep faith, it is approaching a month now since I've supplied everything to you, wait time is now seeming outrageous

It has been quite sometime that my funds have been held awaiting your request that I have now fulfilled

The department your waiting to give you an update should be able to resolve this matter by now 

Thank you

Dear LVBet Casino representative,

We have received all the documents, including the notarized ones. Given the time Conrod has already waited, could you please expedite the process?

Thanks.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Update: This issue is currently being resolved. Win777777 is in active communication with LV bet casino via emails (I am in copy), and after he notarized the tax statements, the casino is prepared to pay him.

Dear Matej and Lvbet

I would like to confirm that I received half ($5000) of refund balance so far (Feb9th), with ($5000) still outstanding.

I am grateful for your help and suggestions along the way, words are not enough to express this Matej.

Thank you so much!

*

I will be sure to update review once fully resolved

Thank you Lvbet for finding alternative payout method and looking into my matter.

Based on Win777777's latest email, we are closing this complaint as resolved.