LuckyNiki Casino - Player’s active balance has disappeared.

It happened on May 13th, when the balance was 0 at 12:40, which was $ 9000 at around 10:30 in Japan time.

Since I went shopping for work during this time, I didn't have a mobile phone, so I was playing even though I wasn't playing.

It was $ 9000, but it was all gone in less than two hours, and I was confused.

Details will be sent as an attachment.

Dear 中西,

Thank you very much for submitting your complaint and forwarding the relevant screenshots. I’m sorry to hear about your problem. Could you please forward your entire game history to petronela.k@casino.guru? Please confirm that you haven’t provided access to your account to anyone else. Were your winnings accumulated with or without an active bonus, please?

Looking forward to hearing from you. Thank you in advance for your reply.

Best regards,

Petronela

I sent it

Is this the incident?

Isn't the fourth column active balance, please?

I think the 4th row is active balance.

It's an incident.

By the way, the attached file was sent from the casino side, not my confirmation.

I got a reply like this from the casino

nakanisi

Thank you for using Lucky Niki.

My name is Ai and I am a supervisor.

We apologize for any concerns you may have regarding the loss of funds.

After confirming the account at the department in charge,

There was no evidence of unauthorized play or login by a third party.

In addition, Mr. Nakanishi will use the amount of play by himself.

We apologize for the inconvenience and thank you for your understanding.

We would appreciate it if you could read the terms of use below.

Terms of service

7. The user's account can only be used by the user himself / herself. Do not allow others to leak or use your account information. It is prohibited to buy, sell, transfer or acquire an account for others.

8. Your account can only be used for your own personal purposes. Anyone who enters the correct username and password or logs in to the account using the biometric login feature will be considered by the Casino to be the account holder and the account with the correct username and password entered. All transactions made in are valid and are deemed to have been approved by the account holder himself / herself.

9. We are not responsible for any financial loss caused by access by a third party using your correct username and password. Access with your username and password correctly is considered by us to be valid access by you.

If you make a petition based on Article 22 of the Terms of Service, we will send you this email and reply from the manager / supervisor.

Please refer to Article 22 of these Terms of Use for the procedures after this.

Thank you.

I do apologize, but I still don't understand. The active balance in the 4th column is increasing after the highlighted time. When your winnings disappeared, please?

Scroll up and you'll see that your balance is 0. For details, please check it as it is marked with a circle. This continuous play is a play that I do not remember.

So it's not that the entire balance suddenly disappeared, but it has been played down, is that correct?

solved.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, 中西, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru