The player from Luxembourg faced an issue with their account at Lucky8, as the welcome bonus did not get added despite selecting it during the deposit. They had contacted support three times with no resolution. The issue was resolved after the player confirmed that the casino addressed the bonus problem. The complaint was marked as 'resolved' in the system.
Lucky8 Casino - Player's bonus application is delayed.
Amount: €500
Lucky8 Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
Lucky8 Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
I signed up to Lucky8 and the welcome bonus did not add.
I have chased it 3 times and having no luck. I selected it when I deposited but it did not add.
Help!
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1 month ago
Hello mattycuster,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky8 Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise when did you register?
- Did you contact the casino regarding bonus you did not receive?
- How many deposits in what sums did you make so far?
Looking forward to your answer.
Regards,
Nick
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1 month ago
Over a week ago.
Yes, the casino has ignored all my emails to add the bonus.
One of €250 to get the €500 bonus. But it has not been added.
Casino is not responsive.
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1 month ago
Hello mattycuster,
Did you already use the deposit amount?
If possible, please forward your deposit history along with the communication between you and the casino regarding this matter to nikolas.b@casino.guru.
Looking forward to your response.
Regards,
Nick
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1 month ago
Dear mattycuster,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Dear mattycuster,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
