Lucky Tiger Casino - Player’s winnings were confiscated.

After several deposits and playing several different times. I win a small amount of money. They made it nearly impossible to withdrawl. Sent the forms they requested like. 3 or 4 times. All the while being told that my winnings were withdrawable. .finally a month later. They say I broke the rules by playing. $12.50 . On one game. Nowhere in the rules did I see that . And was never told to me. If that's a rule. . them the machine should not have let me play the amount.its not rocket science. They could easily set the machine where it would not allow you to violate the rules. But this gives them a way out. Lucky tiger casino is a bunch of crooks and cheats. Should have never took a month for them just to tell me that I violated the rules.. they never intended to live up to their obligations.

Dear Tommyharr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I reviewed the casino’s terms and conditions and I found this https://luckytigercasino.com/terms/

22.9. During an active bonus, the maximum bet per hand, spin, card, etc., is $10. This maximum bet rule will remain active until the wagering requirements have been completed. Betting above this limit will void the bonus and any winnings thereof.

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is tomas@casino.guru

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Tomas

Y'all are sticklers in your rules aren't you...but only when it favors the house... How many millions have you stole from residents of the USA ? According to your rules in 2.1.2 residents of several. Country's . Including the USA are ineligible to play.. Keep that $240. . I'm gonna have fun costing you a hell of a lot more.

I understand your frustration Tommyharr.

The rules about maximum bet are one of the basic rules casinos might have and are adopted in casinos worldwide.

If the casino didn't use the fact you played from a restricted country as a reason to confiscate your winnings, this fact is irrelevant in this situation. You informed us the casino confiscated your winnings based on a breached maximum bet. You mentioned in your first post the maximum bet was breached only once.

Do you have access to your bet history? Would you be able to forward it to my email tomas@casino.guru? Did you win on this single bet above 10 USD or did you lose?

Thanks for your format to express my feelings and thank you for your help... I'm over this now ... I will choose my next on.line casino a lot better .. bottom line is Lucky Tiger Casino does not play fair. And is illegally operating in this country. I hope that any future regulators takes all the complaints I have found into consideration before any license renewal or expanding their territory.

Tommyharr,

If the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. Therefore, I would like to emphasize, that we investigate further and help those players, whose funds have been confiscated due to being from a restricted country.

Nevertheless, it doesn’t seem that this is the case here as the casino's argument for confiscating your winnings concerns the breach of the maximum bet rule.

I would recommend in the future to carefully read bonus terms and conditions and not play bets above the maximum allowed bet under any circumstances.

Please understand that without your cooperation regarding the matter, we won't be able to investigate further. I will now reject your complaint. Thanks for your understanding. Please do not hesitate to contact us if you run into issues with any online casino in the future.