Lucky Tiger Casino - Player’s having difficulties withdrawing her winnings.

AFTER SUPPLYING THIS SITE WITH ALL NEEDED PAPERWORK, THAT IS REQUIRED AT ALL CASINOS, THEY HAVE NOT RESPONDED TO ANY EMAIL REQUESTIGN THE PAYOUT, AND WHEN I GO ON CHAT, THEY JUST MAKE YOU HOLD SAYING THEY ARE CHECKING ON IT, THEN YOU ARE CUT OFF. BEWARE

Dear Kathryn,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I can only imagine how frustrating it might be for you when you try to do your part, but the casino isn’t responding. However, I would like to point out, that during the holiday season everything from replying to emails, checking documents to approving withdrawals might take a little bit longer.

Could you please indicate which documents exactly you have already provided and when? Have any of them been approved?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, if there is any (or post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Thank you for your quick reply, Kathryn. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person, and it can take some time. In addition to this, it can take even longer during the holiday season.

I would recommend waiting for a few more days (let's say 10), and if there is no development, we will intervene. Please keep us updated in the meantime and let us know if there is anything new. Thank you for your patience and understanding.

I will do that, Thank you for your help thus far.

I will wait the 10 days as you have suggested, thank you for your help

Dear Kathryn,

Is there anything new? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.