Lucky Owl Club Casino - Player experiences issues with Bitcoin address.

The casino cashier page has no way to input lower case letters for the BTC wallet address..When you copy and paste it pastes with all CAPITAL LETTERS. Same in laptop where you have physical keyboard input letters in address tab are all Capital letters with no caps on or using shift or all caps tab no matter what all capital letters and the keyboard that pops up is worse for the BTC tab it is only numeric like if you were using your phone app..So they stop even live chatting with me for a week untill today.. this payout attempt started 05/06/2024.. NO EMAILS RETURN WITH WHICH I SENT MY LICENSE AND PIECE OF GOVERNMENT MAIL ADDRESS TO ME TO IDENTIFY MY SELF.. MY DEPOSIT WAS CLEAN VIA BTC FROM MY ROBIN HOOD wallet..I have tons of pictures showing.g how the address tab inputs wrong in the Cashier page...I have tons of pics showing how they once communicated the.stop... Today now they pick up guest chat before I logged In which I tried this several times in last 8 days and usually they chat to me as guest then tell me to log in then nothing for hrs I go back and forth I got picture to correspond this too...I think today I'm scared about theft of the casino winnings and worse my picture of ID was sent to the number they gave me.. So today they told me it was working well I couldn't input the correct address as it still only pastes in ALL CAPS.. I was assured by Daniel and David to do it then was given a phone number which they said was to the Luckyowlclub casino HQ.. 5103228481 AND I did and there was getting relies from David or Daniel..ask for my address sent that again for the 12 time or so now 3rd different place so when ask for my ID and it seems weird the number is same area code in which I live...sending documentation via text red flag which I told him he said it was necessary and I believe I was foolosh im. scared now this casino which I have had not used a bonus got me for my money and maybe worse via Identity Theft and this Casino looks very very bad when researching it..

please help I don't know where to go to report them

MICHAEL K F***

m***@gmail.com

ps I got many more pictures/screen shots andy texts from today

Dear michaelkfreitas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please clarify the dispute value ($100)? Are you trying to withdraw this amount to your bitcoin wallet?

Additionally, if there is any other communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I've sent many pics and I'm about to send another one from lucky owl that told me to give them.my wallet address again and to first remove my complaint and even post positive review before payment... I am very appalled to put it nicely blackmailing me with good review on top to get rightfully paid out from Clean first time deposit... no bonus first time customer now depositor account...if paid like they advertise they would had great advertisement from word of mouth but now even blackmail to receive payment like if this is old days in Vegas in the means make it all disappear and will work with you....I'm very upset.

Hello Kristina, well got some more messaging between myself and Daniel who told me at the end of the convo between us that he was not apart of the financing department.. So I don't understand why he would continue trying to bully or blackmail me. Telling me as soon as I drop my complaint and go write them a positive review on top of dropping the complaint that then would I receive my BTC PAYOUT! CAN U IMAGINE THE GULL OF THIS CASINO.. YOU WONDER HOW MANY OF THESE POSITIVE REVIEWS WERE BLACK MAILED BY SENDING PAYMENT I ALSO WONDER HOW MANY OPTED WITH THE BONUS THEY TRIED TO KEEP SELLING ME ON LET THEM SEND 50 TO MY ADDRESS THEN THEY WOULD DEPOSIT 50 BACK WITH A GREAT BONUS THEY WERE STILL DOING THIS YESTERDAY WHEN I HAVE TOLD THEN NO EVERYTIME I MAKE CLEAN DEPOSITS IF I HIT I WANT TO KEEP IT(PAYOUT CAPS)LET ALONE THE PLAYTHRU! THESE GUYS ARE BAD! I WILL ATTACH MORE PICS IT SEEMS ALMOST.IMPOSSIBLE TO DO HERE SO I HAVE TO DO THEM BY EMAIL TO YOU@mailto:kristina.s@casino.guru

Hope thats not to much of a Bother!

MICHAEL K F***

m***@gmail.com

I got more pics..not letting me continue to upload probably my end..went till 6 holding payment over DEMANDING MY DROPPING OF THE COMPLAINT AND THE POSITIVE REVIEW TO RECIEVE MY PAYMENT ALONG WITH HIM SELLING TAKE 59 AMD LET HIM DEPOSIT 50 BACK IN TO THE CASINO WITH A SUPPER SPECIAL BONUS WHICH I CONTINUE TO EXPLAIN I LIKE NO PAYOUT CAPS HATE PLAYTHRU SO I DO CLEAN DEPOSITS ONLY FOR YEARS NOW AND between you and I would you put your cash In a place thay outs you thru hell to collect your winnings.... not I!

Thanks Kristina

APPRECIATE U!

MICHAEL K F***

m***@gmail.com

im sure your busy but if you get a chance can you just send me a Msg saying you did get my messages with attachments..Luckyowlclub has tooken over 10 hrs of my time I'm sorry for the bother.

Michael K F***

hello still nothing I can't believe I actually thought about driping complain and writing them a review to get my deposit on behalf they be straight...These guys I think got a loan smart group of probably 6 to 10 and they set up the casino cause there tech savy but the money comes in and they all took the money, and embezzled it all.. trying to hope they stay on top with deposits making it possible to do payouts... please let me know what happens if they won't pay which no reason except they don't want or can't pay which is insane...

Please.let me know.....

Michael K F***

m***@gmail.com

I’m wondering what happens if they don’t respond I got to report to my credit card now or it over 14 days

Thank you very much, michaelkfreitas, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello michaelkfreitas,

I'm Michal, and I have taken over your complaint. I have reviewed your case and just so you know, Lucky Owl Club Casino was not very cooperative with us in our attempts to mediate any kind of issue. However, I will still try to contact the casino to shed more light on the matter. Just to check, did you make the deposit via a bank card? If so, although we normally strongly advise against making chargebacks as these are considered serious term violations in most, if not all, casinos, but in the situation you are in now, I would consider this option. This seems to be the last resort to get at least your deposits back because it's pretty likely Lucky Owl Club Casino won't respond to me at all. Their demand to take your complaint down if you want your winnings is, in my opinion, far from an optimal approach.

We would like to invite Lucky Owl Club Casino to join the conversation

Dear Lucky Owl Club Casino,

Could you please explain why you are hesitant to pay the player their winnings? Do you consider it fair practice to request the player to withdraw their complaint and post a positive review as a condition for payment?

Hello Michael no I MADE CLEAN DEPOSIT LTC $25 & change from my Robin Hood account. I tried reaching them but it has not been easy as there is only a means to faulty transactions via Robin hood debit card...so I won't be able to evem get my 25 back more than likely... they guys telling me or Daniel is his name thay they would . pay but had to drop complaint.amd.sjnmott a positive review them they will pay and He is a man of his word and promisee I wanted to.believe him but being a young 45 no way gone.uo leverage put them,on woth lies why should my.review count anywhere any data I provide let alone my word it be worthless,these guys need to be black listed from what I see I don't know.where to go LCB.org maybe but they ghost me now I can, or did once in last four days go.to support tab from Luckyowlclub.com home page as a guest and right away there is Daniel telling me to go log in once.ots me I log in and.go to live chat and write a message every few minutes for.anout 30 minutes or longer nada one.reply just waisting my time and.wont pay on a first time clean deposit account...thay is ab it as good as advertisement could be if they cash me out...No they don't.pay depositors and.it is common they do every review thays even a 3.never talks about why we even gamble and that is to win we won't be on line right now if there was not money to.gain online...let me know if there is a place I can go to start to get these guys black listed I really searched not crazy crazy deep.search but I search and I saw.nad reviews weeks months no payout and the ones who talk good must be.fakes from them. my 💭💭💭 they got a loan for bank to.finance the casino then embezzled it and probably lost it trying to make it in to something

Need to be change still had no problem depositing LTC seconds via my Robin Hood account probably a second faster with coinbase but been using Robin Hood a little cheaper. PROBLEM IS THE SAME AS ANYBODY WHO TRIES TO CASH OUT CAN'T AND CASHIER PAGE HAS A PROBLEM WITH THE CRYPTO ADDRESS TAB AS WHEN YOU SELECT THE TAB THE NUMERIC KEYBOARD COMES UP ON YOUR SCREEN WITH NO WAY TO CHANGE IT AND SO COPY AND PASTE IT WILL MAKE WHAT YOU PASTE ALL CAPS(ALL CAPITAL LETTERS) WHICH MAKES EVERYONE I PUT WRONG I DON'T BELIEVE ANY WALLETS HAVE ALL CAPITALIZE LETTERS AT LEAST FOR BTC... SO THE NEXT STEP WAS USE MY LAP TOP OR 💻 I TRIED TO TYPE I THE LONG BTC ADDRESS and STILL ALL CAPS IT'S BEEN TWO WEEKS I BEEN JUST STALLED AS A NICE WAY NEEM TOLD I HAD TO DO THIS TO GET THAT /BLACKMAIL ALL FOR MY 100 BUCK PAYOUT WITHDRAW FROM A CLEAN DEPOSIT (1ST TIMER) NEW ACCOUNT HOLDER! INSTEAD I HAVE TO DROP COMPLAINT AND SUBMIT A POSITIVE REVIEW STATING HOW GREAT THIS CASINO THAT DONT PAY WHAT IS A MANS WORD OF HE A LIER I CAN'T BELIEVE THE GULL LUCKYOWLCLUB.COM.......

Headline is completely wrong no problem giving them money but pulling teeth looks like just the start of the collateral Damage

still never recieve payment!

Dear michaelkfreitas,

As anticipated, I have not yet received a response from Lucky Owl Club Casino. I will continue to reach out to them, as they still have time to respond. However, based on my past experiences with their lack of responsiveness, I fear a positive resolution to your complaint is rather unlikely. Sadly, without the casino cooperation, there is not much that can be done from our side.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I talk to some one approximately 4 days ago and they tried to get me to do a reversal I of coursed denied then they wanted ID mail and picture plus crypto address for third time I did that 48 hrs they said business days so today should of came but no luck. these guys are crooks from the majority of records or reviews I've seen

Dear michaelkfreitas,

I have tried to contact the casino repeatedly but as expected I had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru