Lucky Nugget Casino - The player's account got closed.

This is the only casino I've ever had allow me to deposit then kick me off the site while playing. When I went to log back in I was told my account has been banned. This didn't really bother me but the fact that they wouldn't reimburse my deposit is an outright ripoff. I was even asking to be given the amount I had when terminated because I was up a little over 100 bucks, I only asked for my deposit but no deal. If a casino is going to ban you for any reason they might have it should definitely be done before they allow deposit. It was only $30 but it's a dirty play non the less.

Hello dkinzel10,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Nugget Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you registered in the casino? Did you claim any bonuses there and was your account verified? Did the casino tell you the reason of the account block? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

It happened about a week ago, I set up my account to the point where I made a deposit, I'm not sure if it was verified or not. I don't believe I took the welcome bonus at all, I'm fairly certain I did not. They did not give me a reason for my dismissal other than that the senior manager advised her to close my account and they can't return my deposit, then I lost my cool a bit lol

Dear dkinzel10,

Thank you very much for your reply. Unfortunately, I must inform you that casinos from this group do not wish to cooperate with us on resolving any complaints due to their strict GDPR rules. My only suggestion would be to cooperate fully with the casino and provide all the requested documents in the best quality possible and without any delay.

Another possibility would be contacting their official ADR (Alternative Dispute Resolution) complaints@gamingcommission.ca. Please let me know if you need any assistance in filing the official complaint. I wish I could be of more help. 

Dear dkinzel10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.